Customer Service
Meet Help Scout
The shared inbox for growing teams
People reaching out to your help@, billing@, and info@ inboxes want personalized answers, fast. Help Scout feels like a regular email inbox, but it’s loaded with features your team needs to work smarter.
Trusted by over 12,000 companies
All you need to manage email as a team
Make collaboration in a shared inbox a breeze, connect your essential tools, and track success with customizable reports.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Personalize conversations
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Out-of-the-box reporting
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
90+ integrations
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Mobile SDKs
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Open API
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
View all plansStandard
$22
per userUsers are members of your team in Help Scout per month
All the basics to get started with multi-channel support
Plus
$44
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for growing teams
Pro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
