Javier Silverio Expected More Complaints
Help Scout support pro Javier Silverio builds AI tools for his own team. He chats with Mat about trusting companies with your data, accepting chatbots that get it wrong, and choosing where AI belongs.
Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

Help Scout support pro Javier Silverio builds AI tools for his own team. He chats with Mat about trusting companies with your data, accepting chatbots that get it wrong, and choosing where AI belongs.


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