CRM Administrator

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

Your impact

• We’re looking for a CRM Administrator to join our high-visibility Revenue Operations team that directly supports our Marketing, Sales, and Partner teams. You will be on the front-lines of constructing a top of the line revenue engine, leveraging your experience to guide strategic GTM initiatives, best practices for revenue process creation, and supporting our sales and marketing technology infrastructure.

A note about our current tech-stack:

We use HubSpot and Salesforce for our revenue teams. We use Looker for our BI reporting tool and also utilize other marketing and sales tools like ZoomInfo and Quota Path. 

What You'll Do

• An average breakdown of the key responsibilities may look like: System Administration (40%), Data Management (35%), Campaign Support (15%), and Reporting & Analytics (10%).

• You will be responsible for system administration duties including performing regular system and data audits, documentation, assisting in implementing new integrations, and troubleshooting system related issues promptly. 

• You will administer, maintain, and optimize HubSpot, Salesforce, and other CRM/GTM technologies. 

• You will ensure data integrity and consistency across all platforms. You’ll execute data cleansing and enrichment tasks and manage data imports/exports/migrations between systems. 

• You will maintain and optimize processes to support the Rev Ops team. You’ll lead the technical execution of workflows for lead routing, pipeline generation, campaign execution, and opportunity management.

• You will create, maintain, and generate regular reports and dashboards for sales and marketing teams. You will monitor results and proactively report deviations or decreases in performance and assist in data analysis to support decision-making processes.

About You

• You have strong technical knowledge and proven experience with building and maintaining GTM tech stacks, CRM implementations, and data integrations.

• You have multiple years of hands-on experience performing Salesforce and/or HubSpot administration and implementation.

• You love to support marketing and sales campaigns with processes, efficiencies and technology to further enhance their impact to the business.

• You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product.

Bonus points: 

• You have worked in a similar role in a fast-growing SaaS business and are familiar with common marketing and sales tactics and metrics.

• You have experience with a business intelligence tool like Looker or Tableau

• You’re certified with Salesforce (SCA).

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

For this role, our salary range is $95,000 - $103,000 plus our standard benefits that include a generous equity package.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines: 

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location. 

For our Sales, Product Management, Product Design, and Engineering roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.

To learn more about who we are, visit the About page.