Photo: Alexa Ahrens

Blog Author

Alexa Ahrens

Alexa is a content strategist at Help Scout, where she writes and helps other authors tell stories about customer experience, technology, and company culture. Before working in support and content creation, she worked at a wax museum — an experience that prepared her surprisingly well for a life of storytelling. Connect with her on LinkedIn.

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Growth & Culture
AI Adoption at Work: It’s a Process
The 5 Best Customer Support Issue Tracking Software in 2026
Customer Service
The 5 Best Customer Support Issue Tracking Software in 2026
Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
Help Scout vs. Gorgias: A Deep-Dive Comparison
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
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Product
Principled Building: How We Approach AI at Help Scout
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Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
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Help Scout Unscripted: TV Shows
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Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
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