Explore our product
Discover our simple-yet-powerful tools
You’ve spotted us in our natural habitat.
You’ve experienced the power of Help Scout first-hand on a customer’s site. We hope you found it helpful.
Beacon is a messaging tool that makes it faster and easier for customers to get help
Any time, any place
Offer the right help at the right time by tailoring guidance *wherever* in your app or on your site.
Live, async, or on-demand
Give customers more power over their own journey with options to chat, email, or read help articles in real time.
Never miss a moment
Proactive alerts and in-app surveys help you build lasting relationships by keeping customers engaged.
Right place. Right time? That’s right.
Beacon delivers more than just messages to keep customers engaged.
Pardon the introduction
Hi, we’re Help Scout. We’re on a mission to empower businesses to delight more customers. Feel free to browse around and make your self comfortable.
More than 12,000 businesses delight their customers with Help Scout
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Learn the platform in less than an hour.
Become a power user in less than a day.
