The healthcare world is extremely complex. Behind every surgeon, anaesthetist, GP, physical therapist, nurse, and lab is an enormous system of processes and best practices and critical information that needs to be constantly reviewed, updated, and disseminated.

Join Help Scout's Mat and Alison live on March 26th at 3pm Eastern as they chat with mTuitive's Rob Dean about and how Help Scout's products met their high standard of communication and supports them as they in turn serve and support healthcare providers.

They will share:

  • How they balance incoming urgent requests across multiple inboxes

  • What types of information they provide via self-service

  • Different ways they are applying Beacon, including offering live chat

Mathew Patterson
Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

Alison Groves
Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.