If you’re early, you’re on time

Deliver support ahead of schedule and engage customers when they need it most. Messages make it easy to gather info, share announcements, and reach out proactively.

Messages-Hero

Use that valuable virtual real estate

Messages are a smart way to grab attention. Customize banners, chat modals, or surveys to deliver exactly the type of message that aligns with your goals.

Give guidance and a great first impression. Message your way through user onboarding for a fast and delightful experience.

Onboard your newbies

Keep your customers up-to-date about outages, sales, new features and more with in-app announcements.

Announce the latest

When your customers need to talk to someone, let them know you have live chat with a welcoming message.

Invite them to chit in the chat

Capture customer feedback and sentiment in context. Use NPS or pick from our survey library of emoji and text-based styles to get the insights you need.

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Onboard your newbies
Announce the latest
Invite them to chit in the chat
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Do it all with Messages

The all-in-one platform with all-in pricing

We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.

Compare plans

Free

$0

Up to 50 contacts
and unlimited users

Sign up

Standard

$50/month

Starts with 100 contacts
and unlimited users

Try for free

Plus

$75/month

Starts with 100 contacts
and unlimited users

Try for free

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Become a Messages magician

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Beacon & Messages Live Class
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4 Message Styles and How to Use Them
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How to Get More Shoppers to Purchase with Messages

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.

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We’d love to show you the magic of Help Scout.

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