Capture real-time customer reactions with microsurveys
When you know what your customers are thinking, you know exactly how to make them happy. Quickly collect customer feedback on your site with microsurveys.
Easy to build, quick to answer
Microsurveys are short surveys that take less than a minute to answer, making them a great way to capture sentiment at key moments along the customer journey.
Set up a microsurvey in minutes
Choose from a variety of customizable surveys, like NPS®️, emoji-based, and text feedback, and stand them up in just minutes—no coding necessary.
Close the loop with all your data in one place
Help Scout stores all your survey answers so you can quickly respond to customer feedback and share results with your entire organization.
Microsurveys are backed by Help Scout
Help Scout is a customer communication platform built with real people in mind. Forget ticket numbers and complicated portals. With Help Scout, it’s just you and the customer.
Shared Inbox
Intuitive email support
The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.
Live Chat
Help customers in real‑time
Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion.
In-app Messages
Proactively engage with Messages
Promote new products, invite customers to reach out, or make announcements with proactive Messages sent through Beacon.
Knowledge Base
Provide customers instant answers
With a self-service knowledge base, you'll have happier customers and fewer conversations — everyone wins.
Reporting
Out-of-the-box reporting
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Integrations
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
