Yes! Our free plan includes a shared inbox, knowledge base, and live chat – everything you need to get started.
Best Customer Service Software
Stop Losing Customers to Slow Support
Help Scout provides the all-in-one platform to deliver fast, efficient, and personalized service.
More than 12,000 businesses delight their customers with Help Scout
Struggling with
Customer Support Chaos?
Stop Wasting Time on Internal Emails
Respond to customers faster, resolve issues collaboratively, and free up your team's time. Help Scout makes teamwork effortless.
Reduce Support Tickets with a Knowledge Base
Let customers help themselves. Build a searchable knowledge base that answers questions instantly.
Stop Juggling, Start Solving: The All-in-One Customer Service Platform
Teamwork Without the Chaos
One inbox for all customer emails. Assign, tag, and collaborate instantly. Faster responses, happier customers.
Reduce Tickets by 31% (or More!)
Empower customers to find answers instantly. Build a searchable knowledge base in minutes.
Unlock Insights, Improve Support
Track key metrics. Identify trends. Make data-driven decisions to improve customer satisfaction.
Stop Losing Customers to Slow Support
Over the last two years, with improvements to our Beacon and our Docs, our FAQ visits have increased by 122%, while our email volume has actually decreased by 58%!
The Beacon enables us to make the most common help articles incredibly easy to access. This saves us time because customers can self-serve and have their questions answered without relying on a support rep to email them back.
We saw the most improvements after consolidating our email, chat, and documentation in Help Scout. Having access to the big picture view Help Scout gives us of our support strategy has been essential.
See Why 12,000+ Businesses Choose Help Scout
4.4/5 on G2
"Help Scout consistently exceeds expectations. Our customer satisfaction has soared since implementation." - Rated by 400+ users
4.6/5 on Capterra
"The AI-assisted live chat is a game-changer. It's like having an extra team member." - Trusted by 220+ reviewers
4.6/5 on GetApp
"Help Scout's live chat integration is seamless. It's improved our response times dramatically." - Recommended by 220+ professionals
8.6/10 on TrustRadius
"Help Scout's AI-enhanced live chat has revolutionized our customer interactions. It's intuitive, efficient, and our team loves it." - Verified by 55+ users
Stop Drowning in Customer Support Requests
Get Answers, Get Started Free
Absolutely. We use industry-standard encryption, regular security audits, and are GDPR and SOC 2 Type II compliant.
Yes! Easily upgrade to a paid plan anytime for more users, features, and integrations.
Help Scout is built for ease of use and powerful results. Unlike other free tools, you get live chat, a knowledge base, and email management – all in one place.
