Help Center
Help your customers help themselves
Delight and retain your shoppers
Help Scout is the go-to support platform for retailers and brands delivering exceptional customer experiences.
More than 12,000 businesses delight their customers with Help Scout
Outstanding support turns shoppers into lifelong buyers
Meet them where they are
Don’t play favorites. Exceed expectations when you deliver parallel experiences across channels.
Send lightning-fast replies
With a platform that’s easy-to-use and built for speed, you’ll have what you need to collaborate more efficiently.
Treat everyone like a VIP
Level up customer profiles with integrations. You’ll have the data you need to provide fast, personalized responses every time.
Make them smile
Better support means happier customers. Happier customers create higher lifetime value.
Everything you need to
support your online shop
Stay in flow and in the know
View, edit, duplicate, refund, and cancel orders all in Help Scout. Added bonus—we’re Shopify Plus certified.
Be everywhere without going any where
Never let a question slip through the cracks. Manage all your conversations across social, email, and chat with your team in one inbox.
Power up your fingertips
Send a 5-star response in a flash. Use AI to catch up quickly or leverage it to draft and edit replies.
Work smarter, not harder
Automate busy work and move faster. Help Scout has the tools to organize and prioritize conversations so you can focus on urgent conversations.
The all-in-one platform for delighting customers
Beyond powering your team, you’ll gain access to our suite of self-service tools. Your customers can find answers instantly when you create a help center or embed our messaging tool on your site.
Options for every cart
Whether you’re a mom-and-pop or a big box shop, we’ve got you covered.
Explore all plansStandard
$22
per userUsers are members of your team in Help Scout per month
All the basics to get started with multi-channel support
Plus
$44
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for growing teams
Pro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
Shopping around? If you’re also considering Gorgias you can compare us side-by-side.
Check out our comparison guide
