Help Scout is the go-to support platform for retailers and brands delivering exceptional customer experiences.
Don’t play favorites. Exceed expectations when you deliver parallel experiences across channels.
With a platform that’s easy-to-use and built for speed, you’ll have what you need to collaborate more efficiently.
Level up customer profiles with integrations. You’ll have the data you need to provide fast, personalized responses every time.
Better support means happier customers. Happier customers create higher lifetime value.
View, edit, duplicate, refund, and cancel orders all in Help Scout. Added bonus—we’re Shopify Plus certified.
As a member of the Shopify Plus Certified App Partners program, we’re recognized by Shopify as a trusted solution that meets their high standards for performance, reliability, and security.
Never let a question slip through the cracks. Manage all your conversations across social, email, and chat with your team in one inbox.
Send a 5-star response in a flash. Use AI to catch up quickly or leverage it to draft and edit replies.
Automate busy work and move faster. Help Scout has the tools to organize and prioritize conversations so you can focus on urgent conversations.
Beyond powering your team, you’ll gain access to our suite of self-service tools. Your customers can find answers instantly when you create a help center or embed our messaging tool on your site.
We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.
Compare plansUp to 50 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
Shopping around? If you’re also considering Gorgias you can compare us side-by-side.
Check out our comparison guide
