Help Center
Help your customers help themselves
Help Scout is the go-to support platform for retailers and brands delivering exceptional customer experiences.
Don’t play favorites. Exceed expectations when you deliver parallel experiences across channels.
With a platform that’s easy-to-use and built for speed, you’ll have what you need to collaborate more efficiently.
Level up customer profiles with integrations. You’ll have the data you need to provide fast, personalized responses every time.
Better support means happier customers. Happier customers create higher lifetime value.
View, edit, duplicate, refund, and cancel orders all in Help Scout. Added bonus—we’re Shopify Plus certified.
Never let a question slip through the cracks. Manage all your conversations across social, email, and chat with your team in one inbox.
Send a 5-star response in a flash. Use AI to catch up quickly or leverage it to draft and edit replies.
Automate busy work and move faster. Help Scout has the tools to organize and prioritize conversations so you can focus on urgent conversations.
Beyond powering your team, you’ll gain access to our suite of self-service tools. Your customers can find answers instantly when you create a help center or embed our messaging tool on your site.
Whether you’re a mom-and-pop or a big box shop, we’ve got you covered.
Explore all plansper userUsers are members of your team in Help Scout per month
All the basics to get started with multi-channel support
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for growing teams
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Security, scale, and hands-on service for large teams
Shopping around? If you’re also considering Gorgias you can compare us side-by-side.
Check out our comparison guide