Customer profiles pull in details from other apps so you don’t have to hunt them down.
The personal touch, delivered at scale
Every channel in one place
With email, chat, phone calls, and social under one roof, nothing slips through the cracks.
Teamwork just works in Inbox
Unlimited seats
Loop in teammates from other departments to collaborate without leaving Help Scout.
Never miss a message
Assign conversations automatically (or with a click) so the right people always see them.
Stay aligned
Use internal notes to communicate with teammates before replying.
Summarize long threads
Get caught up in seconds with AI Summarize.
Treat everyone like a VIP
View past conversations and internal notes to get all the context you need.
Adjust tone, trim long-winded explanations, and translate into 30+ languages with AI Assist.
Understand how your customers are feeling with easy satisfaction ratings built into every email.
Respond in hours, not days
Workflows
Automate just about any manual process, from assigning, to tagging, and beyond.
AI Drafts
Let AI give you a head start on a reply, or even draft responses automatically.
Views
Group conversations with custom filters like “VIP,” “Waiting over 24 hours,” and more.
Saved Replies
Answer FAQs without writing from scratch.
With Help Scout, nothing slips through the cracks anymore.
Matt Renie
Product Manager
