Customer Story: Tattly
- Company Size
- 11
- Industry
- Ecommerce
"We have multiple email accounts," says Nic Annette Miller, "so we use it to organize and make sure the right team member is getting back to the right type of customer in their inquiry."
"With customers, sometimes they email a few of us at a time," says Keeley McGowan. "And once we know which team member should handle it, it's easier to merge all those messages so that they can get a response from one person. And it makes it simpler for both of us."
Help Scout
Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Simple-yet-powerful features allow you to handle incoming requests, seamlessly integrate with Shopify, give answers in an instant, and send messages beyond the inbox. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.
Check out our new AI features and explore the platform for yourself with a free trial or live demo. Not ready for a trial? Follow us on LinkedIn to see what we’re up to!
