Help Scout vs. Zendesk
Zendesk is a massive product built to serve large, enterprise teams. Help Scout’s simple-yet-powerful platform was built for growth-minded teams like yours.
G2 users rated us 9.2 for ease of use compared to Zendesk's 8.5.
Dollars you'd save in a year by choosing Help Scout’s Plus plan over Zendesk Growth for 10 users.
Over 80% of midsize customers stick around for 4 or more years.
On G2, we outscore Zendesk 9.1 to 8.2 for the quality of our support.
Zendesk is a massive product, and it can do a lot. But it comes with features you don’t need, an enterprise focus, and complicated pricing. Help Scout lets you focus on your customers.
Start supporting customers with Help Scout in minutes. Reviewers rate Help Scout an 8.9 vs. Zendesk’s 8.2 for ease of setup on G2.
Support you can count on, our customer champions are available 24x6 via chat or email.
A more affordable option than Zendesk for companies of all sizes, without hidden fees and surprise add-ons.
Our team was able to teach themselves Help Scout in a day. It’s like using a shared email inbox — just way more robust and better looking.
Enterprise software companies like Zendesk build for their largest users, which have different priorities and budgets. Our product's built for growing teams like yours. We also think we’re the way to go if...
Start having conversations in minutes and manage the setup yourself. No need for outside consultants or teams of dedicated admins.
Don’t worry about surprise price hikes or upsells. Clear pricing is part of our philosophy, so you don’t waste time.
From how we do sales to our approach to customer support—helpfulness is in our name and built into our DNA.
As your team grows, Help Scout is ready to meet the challenge with features like workflows, custom fields, and reporting.
We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.
Compare plansUp to 50 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
You can import your Zendesk data directly into Help Scout. Get ticket history, customer profiles, and more as soon as you sign up. It’s automated, free, and can be done without your IT department.
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
