Help Scout Classes
Free training from the Help Scout team.
Live Product Walkthrough
New to Help Scout? Get a full tour of the app, see how it can help you manage all of your customer communications, and have all your questions answered live by our support team.
AI Answers in Help Scout
Go beyond the basics with AI Answers! Take a deep dive into Help Scout’s AI Answers feature—covering setup basics, best practices, real-world use cases, and reporting insights.
Don’t have time to catch us live?
Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!
Getting Started with Help Scout
Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.
Reporting in Help Scout
Harness the power of Help Scout’s reporting tools! Learn about key metrics, common use-cases, and advanced tips to confidently use data to improve support.
AI Answers
Dive in and learn setup basics, best practices, real-world use cases, and reporting insights.
Self Service Knowledge Base
Learn more about Docs in Help Scout, and see just how quickly you can get a live knowledge base up and running.
Productivity Tools in Help Scout
Learn how automation tools in Help Scout can help your team save time and offer even better support to your customers
Beacon & Messages
Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.
AI Tools For Email
See how all of Help Scout's AI tools can give you an extra hand when taking care of customers, while still putting their needs first.
Help Scout for Healthcare
Collaborate with your team to communicate with patients, subscribers, or insurance providers all in the same inbox.
Help Scout for Education
Gmail and Outlook work for individual email, but not for managing communications at a school or university. Your entire team can manage incoming communication from the same place.
Using the Help Scout API
Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.
Leveraging Beacon API
Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.
