Articles
The Supportive
Podcasts
Episode 6: 2028 Support Onboarding
Articles
AI and the Race for the Light
Podcasts
Episode 5: Escape the Queue
Podcasts
Episode 4: Greatest Mistakes in Customer Service History
Articles
Smile, You’re in an AI Photo
Podcasts
Episode 3: Secrets of a Product Manager
Podcasts
Episode 2: Self-service is the future of online support
Articles
Between Two Borgs
Podcasts
Episode 1: The Future of AI-Enhanced Support Teams
Podcasts
The Supportive Podcast
Articles
Catch Me if You Can
Articles
First Impressions Last
Articles
The Name of the Rose
Articles
When Support Teams are Blamed for Product Problems
Articles
A Very Help Scout Thanksgiving
Articles
Navigating Product Changes in SaaS Support
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First Impressions Are Fast Impressions
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Going off Script
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Artificial Integrity: Trust, AI, and Customer Service
Articles
Using ChatGPT for Customer Service
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How Distributed Customer Service Teams Improve Each Other’s Skills
Articles
7 Predictions for Customer Service and Support in 2023
Articles
Removing customer service accents via AI: The wrong solution to a real problem
Articles
A Love Letter to Social Media Customer Service Pros
Articles
Changing a Company Culture
Articles
If Customer Service Were Really Superheroes
Articles
Guiding clients to email support instead of their account managers
Articles
Is Google's LaMDA sentient, and if so would it like a job?
Articles
Museum of Customer Support: Ancient Fast Food
Articles
Help Scout’s Conversation Corner on Experience This!
Articles
Teaching Analytical Reading
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How to Change Your Team’s Behavior
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Museum of Customer Support: The First Shopping Cart
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Measuring Customer Service Success More Broadly
Articles
Encouraging Support Teams To Write Help Docs
Articles
12 Predictions for Customer Service Trends in 2022
Articles
Fast Food vs. Fine Dining in Customer Service
Articles
Dealing With Abusive Customers
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
Articles
Writing Your Own Customer Service Recipe Book
Articles
Terrifying Tales of Spooky Support
Articles
Annual Planning as a New Customer Support Leader
Articles
Visit Sea Sat, the Customer Service Restaurant
Articles
Why Customers Ask Vague Questions (and What To Do About It)
Articles
The Book That Changed My Customer Service Career
Articles
The Supportive: A Series for Service Professionals
Articles
What Should I Include in My Cover Letter?
Articles
Telling My Boss About My True Career Goals
Articles
Being Pushed to Offer Service Level Agreements Too Soon
Articles
Balancing Soft-Skills With Technical Ability
Articles
Breaking Into SaaS Support
Articles
GPT-3 and AI in Customer Support
Articles
The Best Role for a Second Customer Service Hire
Articles
Avoiding Cherry-Picking in the Support Queue
Articles
COVID-19's Impact on Customer Service Volumes
Articles
AI, Curiosity, and the Future of Human Customer Service
Articles
What My Mechanic Taught Me About Customer Service
Articles
5 People You Need On Your Customer Support Team
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