The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Episode 5: Escape the Queue

Episode 5: Escape the Queue

Elyse Mankin, former Help Scout support leader, chats with Mat about the challenges of extracting yourself from the support queue to make time to lead your team.

Episode 4: Greatest Mistakes in Customer Service History

Episode 4: Greatest Mistakes in Customer Service History

Smile, You’re in an AI Photo

Smile, You’re in an AI Photo

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Episode 5: Escape the Queue

Episode 5: Escape the Queue

Episode 4: Greatest Mistakes in Customer Service History

Episode 4: Greatest Mistakes in Customer Service History

Episode 3: Secrets of a Product Manager

Episode 3: Secrets of a Product Manager

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Articles

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Smile, You’re in an AI Photo

Smile, You’re in an AI Photo

Between Two Borgs

Between Two Borgs

Catch Me if You Can

Catch Me if You Can

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Foundations of Great Service

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Foundations of Great Service

Editor’s Picks

Museum of Customer Support: The World's Oldest Complaint Letter

Museum of Customer Support: The World's Oldest Complaint Letter

Between Two Borgs

Between Two Borgs

A Love Letter to Social Media Customer Service Pros

A Love Letter to Social Media Customer Service Pros

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