The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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It's Groundhog Day in the Queue, Again
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It's Groundhog Day in the Queue, Again

Support work can be repetitive, but it is possible to make progress more visible and the work less tedious.

Episode 6: 2028 Support Onboarding
Podcasts
Episode 6: 2028 Support Onboarding
AI and the Race for the Light
Articles
AI and the Race for the Light
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Podcasts

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Episode 6: 2028 Support Onboarding
Podcasts
Episode 6: 2028 Support Onboarding
Episode 5: Escape the Queue
Podcasts
Episode 5: Escape the Queue
Episode 4: Greatest Mistakes in Customer Service History
Podcasts
Episode 4: Greatest Mistakes in Customer Service History
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Articles

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It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
AI and the Race for the Light
Articles
AI and the Race for the Light
Smile, You’re in an AI Photo
Articles
Smile, You’re in an AI Photo
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Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

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Foundations of Great Service

Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
Articles
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
Articles
A Love Letter to Social Media Customer Service Pros

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