18 Higher Education Email Templates and Saved Replies

Hi [Student Name],

Thanks for reaching out. You can track your application through the application portal [link text to resource]. If you’ve submitted resources through other channels, they may not show immediately. We usually process those items within [number] days, so don’t panic if you don’t see them right away.

Some supplementary materials may not show in the application portal, but we’re happy to check on receipt of those items. To do so, email us at [email address] with a description of the item and the date it was sent, and we can confirm whether we’ve received it.

If you have any further questions, please don’t hesitate to follow up.

Sincerely,

[Name]

Hi [Student Name],

Great question! You can submit an undergraduate or graduate application for study through our application portal [link text to resource]. You’ll be directed to create an account, and from there you can start the application process.

If you have any additional questions, feel free to consult our FAQ page or follow up with us here.

Sincerely,

[Name]

Hi [Student Name],

Thanks for the message. Our FAQ page has a comprehensive list of all the supporting documents needed to complete your undergraduate or graduate application. If you’re unsure about any of the items listed, please don’t hesitate to follow up with us.

Sincerely,

[Name]

Hi [Student Name],

Great question. When considering applications for admittance, we look at a variety of factors, two of those being GPA and standardized test scores. There isn’t a certain GPA or test score that guarantees admission or causes an application to be denied. Instead, we look at the application as a whole and consider the merits of each applicant on an individual basis.

That said, you can see the average GPA and standardized test scores for admitted students here [link text to resource]. If you have any more questions about the admissions process, you can review our FAQ page or follow up with us here.

Sincerely,

[Name]

Hi [Student Name],

Great question. We recognize there are many different factors, both social and economic, that could impact a prospective student’s ability to participate in things like campus visits and other activities generally associated with demonstrated intent.

With that being the case, it isn’t something we consider when reviewing an application for study. If you have any further questions about the admissions process, feel free to visit our FAQ page [link text to resource] or follow up with us here.

Sincerely,

[Name]

“Hi [Student Name],

Thanks for the message. You can find all the class registration dates and deadlines here [link text to resource]. If you have any specific questions about registration, you can reach out to your academic advisor.

If you have any further questions, please don’t hesitate to let us know.

Sincerely,

[Name]

Hi [Student Name],

Great question! At [School Name] our classes are primarily taught by professors. In some circumstances, it’s possible a class will be taught by a teaching assistant (TA). We will note that our TAs are graduate students and only lead classes in their areas of study with the guidance of a professor.

If you’re curious about who’s teaching a specific course, you’re welcome to talk with your academic advisor for more insight. If you have any further questions, please let us know.

Sincerely,

[Name]

Hi [Student Name],

We offer a variety of academic resources for students seeking additional assistance for a certain subject or course. To learn more about those resources, feel free to visit the links below:

• tutoring

• study groups

• test prep

If you have any further questions, please let us know.

Sincerely,

[Name]

Hi [Student Name],

Equal access to resources and opportunity is something we take very seriously at [School Name]. As part of our commitment, we have a number of resources for students who are differently abled. Below are some links to resources [add links to resources below]:

• test accommodations

• interpreter services

• in-class accommodations

If you have a need that’s not addressed by any of the resources above, please let us know, and we’ll be happy to assist you.

Sincerely,

[Name]

Hi [Student Name],

There are a lot of factors that go into creating a quality learning environment. Class size is one of those factors, and we at [School Name] have a faculty to student ratio of [number to number] and an average class size of [number]. However, certain classes, such as seminars and lectures, tend to be much larger in size.

If you have concerns about a specific course, feel free to contact your academic advisor for more insight. You’re also more than welcome to follow up with us here.

Sincerely,

[Name]

Hi [Student Name],

You can find all the financial aid application dates here [link text to resource]. If you have any other questions about applying for financial aid, please don’t hesitate to reach out.

Sincerely,

[Name]

Hi [Student Name],

You can find a list of standard documents required for a financial aid application here [link text to resource]. In some special cases, it’s possible you may need additional documentation. If you have any concerns or questions about your application, we suggest contacting your financial aid officer directly, as they’ll be able to speak to the specifics of your individual circumstances.

However, if you have any other general questions, please don’t hesitate to follow up with us here.

Sincerely,

[Name]

Hi [Student Name],

We generally send out financial aid decisions for the [fall/spring/other] semester by [date]. If you are approved for financial aid, you should receive the specifics of the package being offered to you no later than [time frame] after that.

If you don’t see anything by either of those dates, we suggest following up with your financial aid officer directly.

Sincerely,

[Name]

Hi [Student Name],

To avoid a late fee, tuition for the [fall/spring/other] semester is due by [date]. You can also find a list of payment dates here [link text to resource]. If you have any additional questions, please don’t hesitate to let us know.

Sincerely,

[Name]

Hi [Student Name],

Thanks for the question. Our number one priority at [School Name] is the success of our students. Getting students to and through graduation is one of the ways we measure that success.

You can find information about our graduation rates for both undergraduate and graduate programs here [link text to resource]. The standard graduation rate for all four year colleges is [rate] for context. If you have any further questions, please don’t hesitate to let us know.

Sincerely,

[Name]

Hi [Student Name],

Great question! You can find that information here [link to resource]. We know the cost of education isn’t something to be taken lightly, so with that in mind, we have a variety of different resources that prospective and current students can take advantage of, like financial aid, grants, scholarships, and work study programs.

If you have any further questions, please don’t hesitate to let us know.

Sincerely,

[Name]

Hi [Student Name],

Thanks for this question. You can view all our graduation statistics — which include stats on employment rate — here [link to resource]. We also encourage you to look into other professional resources we offer, such as resume writing, review, and prep.

If you have any other questions, please don’t hesitate to let us know.

Sincerely,

[Name]

Hi [Student Name],

We do offer internship programs with a number of different local and national companies. You can view those opportunities here [link text to resource]. If you have any additional questions, please let us know.

Sincerely,

[Name]

Hi [Student Name],

Great question. We don’t have any internship programs where we place students directly with organizations, but do have relationships with a number of local and national businesses who regularly source interns and other positions from our school.

We suggest checking out job fairs and other hiring events hosted on campus to take advantage of those opportunities. You can find a list of those events here [link text to resource]. If you have any other questions, please don’t hesitate to let us know.

Sincerely,

[Name]