The Complete Guide to Email Management in Higher Education: Ebook

The combined effects of new remote technologies, drastic budget cuts, unpredictable enrollment numbers, and rising student expectations have made for a new and challenging environment for schools to operate in.

The key to success in this new environment is effectively managing online communications with students, staff, faculty, alumni, and other stakeholders. 

How can your institution stay ahead of the game, keep delivering exceptional education, and stand out in the suddenly expanded world of educational possibilities? That’s what this ebook is here to help you with.

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Who is this ebook for?

This ebook is for employees in higher education who find themselves overwhelmed by the volume and disorganization of digital communication with students, parents, donors, and other staff and faculty. Specifically, we’ll focus on teams whose jobs include a significant volume of email communication, like:

• Admissions officers who handle a high volume of applications and who must adapt processes for entirely new ways of working. 

• Residential advisors who receive the same questions repeatedly and who must navigate ever-evolving COVID-19 regulations.

• Alumni engagement teams who are looking for new ways to keep alumni connected and updated.

• Faculty members who are challenged by the shift from in-person engagement and discussions to long email threads and new technologies to learn.

If you wish there was a better way to keep those incoming digital conversations under control, this ebook is for you.

What will you learn?

We hope you will gain insight into why communication can feel overwhelming, how things have gotten to this point, and solutions that can help. Read on to:

• Identify the causes of email overflow and the risk it represents.

• Learn how to take control of your workload.

• Understand how to effectively manage the new and higher expectations of parents, students, faculty, and others.

• Discover how cost-effective, easy-to-use and quick-to-implement tools can make a real difference in managing high-volume communications.