First Impressions Last
On his way into his first interview with a major bank, my friend somehow pulled a three-foot- long handle completely off the glass entry door. His first interaction with his prospective boss was awkwardly handing him a literal piece of the building, like a cat dropping half a dead bird at his feet.*
Beginnings are often fraught: a first day at a new job, a first day at school, even the first time trying to use a new tool. You don’t know where to find anything, the right way to do things, or who you are supposed to talk to.
This Could Have Been an Email
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If you want to find the biggest bang-for-your-buck areas to improve in your business, take a look at your onboarding. Onboarding is a time that presents enormous opportunities to create better experiences and more engaged people, whether they are new staff or new customers.
If those first few days are positive, it can create a lasting confidence that will see people through the tricky period of not-quite-getting-it.
What was onboarding like for your current job? Is there anything you wish had gone differently? Let me know. * He did get the job, so maybe try that next time you’ve got an in-person interview.
