Diversity, Equity & Inclusion
We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. The result is better products and a culture that enables everyone to bring their authentic selves to work.
Our Principles
Follow the data
Study after study proves diverse teams are more successful. Not only that, but teams that represent our population — and our customers — will have a greater impact. Like any business with big dreams, we measure what matters, set aggressive goals, and hold ourselves accountable. Diversity, equity, and inclusion are certainly no exception.
Be proactive
While talent and potential are equally distributed, opportunity is not. We recruit people from under-represented groups to balance the hiring pool, and we strive to reduce unconscious bias in our hiring practices. Post-hire, everyone has access to employee resource groups, ongoing training/education, and a safe space to be themselves.
Keep improving
DEI is a living, breathing thing, and just like any great product or culture, it has to be nurtured. The work is never done. We publish all the numbers to hold ourselves accountable to continuous improvement. There’s always more we can do to build a diverse and inclusive workplace.
Help Scout by the numbers
We acknowledge that all axes of diversity are important — not just the ones reported on here. Our goal is to implement equitable policies and practices that foster an inclusive environment for all.
Full team by race
Black / African American5%
Hispanic / Latino10%
Asian10%
Middle Eastern or North African2%
Native Hawaiian / Pacific Islander1%
White69%
Prefers not to disclose2%Identified as multiracial: 8%
Full team by gender
Women38%Men61%
Non-binary1%Did not disclose0%Age
0%
20 - 30
0%
31 - 40
0%
41 - 50
0%
51 - 60
0%
Prefer not to disclose
Our teams by the numbers
Leadership by race
Black / African American8%Hispanic / Latino8%White83%Leadership by gender
Women50%Men50%We’re committed to this journey
Diversity, Equity & Inclusion work is engrained in our values at Help Scout, and we’ve been publishing our efforts since 2017. We love sharing what’s worked, what still needs work, and what we’re experimenting with as we continue to build a company where everyone can thrive.
See all DEI updates
