Scaling Service
Customer Service
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Scaling Service
Improve Experience with Customer Service Automation
Scaling Service
7 Ways Companies Use AI for Customer Service
Scaling Service
Help Desk Automation: A Recipe for Better Support
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The AI-Enhanced Support Team of the Future
Scaling Service
AI and the Gravity of Mediocrity
Scaling Service
Conversational AI for Customer Service: How to Get it Right
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
Scaling Service
Tap Into Revenue in the Queue With Light Users
Scaling Service
Make Customer Support a Team Sport with Light Users
Scaling Service
6 Great Templates for Customer Onboarding Emails
Scaling Service
How to Create and Organize a Knowledge Base
Scaling Service
How To Create an Excellent Customer Engagement Strategy
Scaling Service
Building a Customer-Focused Company
Scaling Service
A Guide to Customer Success Manager Career Paths
Product Updates
Standard vs. Plus Pricing: How to Choose the Right Plan For You
Scaling Service
How to Create Great Customer Feedback Email Templates
Scaling Service
8 Free Customer Satisfaction Survey Templates
Scaling Service
How to Write the Best Customer Support Manager Job Description
Scaling Service
Work For Customers, Not Personas
Scaling Service
4 Customer Success Plan Templates and How to Use Them
Scaling Service
Customer Service Hiring: Project Ideas
Scaling Service
Support Team Swarming Vs. Tiering
Scaling Service
Product Support Analyst Job Description: Template and Examples
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Scaling Service
How to Scale Customer Support Without Compromising Service
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
Scaling Service
Customer Success Specialist Job Description: Template and Examples
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
Scaling Service
Customer Support Rep Job Description: Template and Examples
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
Scaling Service
Customer Support Job Description: Examples and Best Practices
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Scaling Service
5 Ways to Automate Support Without Degrading Service
Scaling Service
7 Steps to Build a Thriving Customer Service Team
Scaling Service
Creating Customer Flow
Scaling Service
Rolling Out Weekend Support
Scaling Service
How to Turn Off a Support Channel Gracefully
Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service
Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills
Scaling Service
What to Call Your Customer Service and Support Teams
Scaling Service
Scaling Support With Personality at Cards Against Humanity
Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy
Scaling Service
How Mailchimp Bridges the Gap Between Support and Product
Scaling Service
The Future of Self-Service
Scaling Service
6 Ways to Get More Mileage out of Your Help Content
Scaling Service
The Right (and Wrong) Way to Outsource Customer Support
Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime
Scaling Service
How We Transitioned to 24-Hour Support
Scaling Service
Why All Hands Support Didn’t Work for Our Company
Scaling Service
The Business Case for Loving Customers
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.