Customer Stories
Customer Service
Leading Service
Ticket Handling: Best Practices for Better Support
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
Improving CX by Overcoming the Challenges of AI Support
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
Leading Service
What Is Customer Service? Help Scouts Weigh In
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Conversation Corner: Real Support Talk
Leading Service
Encouraging Empathy in Customer Service Teams
Leading Service
Making Things Right: Examples of Customer Service Recovery
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Building Skills for the Sport of Support
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Leading Service
What is Knowledge Management? A Beginner’s Guide
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
Leading Service
How To Be Heard By Your Product Team
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Leading Service
How to Know When It's Time to Hire For Your Support Team
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
Leading Service
11 Key Customer Service Metrics + 4 Real Example Reports
Leading Service
How To Make the Most of Your Customer Support Data
Leading Service
How Support Teams Can Improve Customer Retention
Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
Leading Service
10 Ways to Improve Your Customer Service Security
Leading Service
How to Measure Customer Service Quality: Methods & Tools
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
Leading Service
How to Build a Strong Customer Service Culture
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Leading Service
Customer Service Experience: Definition, Tips, & Examples
Leading Service
How to Create an Inspiring Customer Service Philosophy
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Leading Service
Email Response Times: Benchmarks and Tips for Support
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
Leading Service
KPIs and Business Practices in the Time of Coronavirus
Leading Service
Crisis Communication Tips for Customer Service Teams
Leading Service
Communicating With Customers During a System Outage
Leading Service
How to Handle Customer Support During Company-Wide Events
Leading Service
Should I Let My Staff Complain About Customers?
Leading Service
Humanize Your Support With Data
Leading Service
Why Analytical Reading Is a Must-Have Skill
Leading Service
Communicating Support Successes to the Wider Company
Leading Service
Support Teams and Technical Writers: A Powerful Partnership
Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Leading Service
How to Fire a Customer (The Right Way) in 5 Steps
Leading Service
How to Hire for Chat and Email Writing Skills
Leading Service
A Customer Support Leader’s Guide to One-on-Ones
Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach
Leading Service
Turn Support Hunches into Usable Data for Product Teams
Leading Service
Working Successfully in a Collaborative Support Model
Leading Service
Taking Customer Service Beyond Satisfaction
Leading Service
Why Support Teams Must Stake a Claim to Revenue
Leading Service
How to Revamp Your Knowledge Base Architecture
Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
Leading Service
Knowledge Base Design Tips for Better Self-Service Support
Leading Service
8 Best Practices for Designing a Helpful Contact Page
Leading Service
How To Succeed as a Customer Support Manager
Leading Service
How to Build and Optimize Your Customer Support Funnel
Leading Service
Improving Employee Retention in Customer Support
Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table
Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
Leading Service
The Benefits of Learning as a Team
Leading Service
Avoiding the Silo of Team Communication
Leading Service
25 Insights for Creating and Sustaining Workplace Happiness
Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Leading Service
The Right (and Wrong) Way to Handle a Company Crisis
Leading Service
Stop Being a Customer Support Dictator
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