Software & Systems
Customer Service
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Articles
How Do You Manage Support During Federal Holidays?
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Customer Stories
How University of South Carolina Helps Students Feel at Home
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Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Scaling Service
How AI Can Help You Deliver Multilingual Support
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Articles
It's Groundhog Day in the Queue, Again
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Scaling Service
Data Quality: Why It’s Key To AI Support
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Software & Systems
What's the Best AI Customer Support Software? Top 9 Tools
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Leading Service
Ticket Handling: Best Practices for Better Support
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Scaling Service
How to Build and Maintain an AI Knowledge Base
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Scaling Service
A Practical Approach to AI Transparency
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Articles
AI and the Race for the Light
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Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
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Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
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Leading Service
Improving CX by Overcoming the Challenges of AI Support
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Support Careers
Building a Future in Support: The Demand for AI Skills
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Articles
Smile, You’re in an AI Photo
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Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
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Leading Service
What Is Customer Service? Help Scouts Weigh In
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Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
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Scaling Service
Improve Experience with Customer Service Automation
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Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
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Software & Systems
The 15 Best Help Desk Ticketing Systems (Free & Paid)
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Leading Service
Conversation Corner: Real Support Talk
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Scaling Service
7 Ways Companies Use AI for Customer Service
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Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
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Articles
Between Two Borgs
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Leading Service
Encouraging Empathy in Customer Service Teams
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Leading Service
Making Things Right: Examples of Customer Service Recovery
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Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
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Leading Service
Building Skills for the Sport of Support
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Articles
Catch Me if You Can
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Software & Systems
The 17 Best Customer Service Software in 2025 (Free & Paid)
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Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
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Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
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Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
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Scaling Service
Help Desk Automation: A Recipe for Better Support
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Leading Service
What is Knowledge Management? A Beginner’s Guide
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Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
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Articles
First Impressions Last
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Scaling Service
The AI-Enhanced Support Team of the Future
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Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
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Articles
The Name of the Rose
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Software & Systems
Using AI for Email Writing: The 9 Best Tools
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Articles
When Support Teams are Blamed for Product Problems
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Tips & Templates
101 Best Live Chat Response Examples for Customer Service
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Software & Systems
How To Share an Instagram Account: The 3 Best Ways
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Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
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Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
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Scaling Service
AI and the Gravity of Mediocrity
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Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
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Support Careers
Navigating a Support Career in an AI-Powered World
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Software & Systems
The 21 Best Instagram Tools for Business Growth (2025)
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Articles
A Very Help Scout Thanksgiving
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Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
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Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
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Scaling Service
Conversational AI for Customer Service: How to Get it Right
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Tips & Templates
7 Customer Service Resume Examples + Best Practices
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Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
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Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
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Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help

Leading Service
Customer Service Week: What It Is and Ways to Celebrate
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Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
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Articles
Navigating Product Changes in SaaS Support
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Software & Systems
How to Create a Jira Ticketing System
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Software & Systems
The 7 Best CRM Platforms Compared (2025)
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Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams

Articles
First Impressions Are Fast Impressions
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Software & Systems
The Best Shopify Customer Service Apps: 8 Options for 2025

Leading Service
How To Be Heard By Your Product Team

Customer Engagement
Building Stronger Customer Relationships

Software & Systems
The 10 Best Customer Experience Software Options on the Market (2025)
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Articles
Going off Script

Tips & Templates
17 Great Customer Service Examples to Inspire You

Tips & Templates
Customer Service Management: How to Develop an Effective Strategy

Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction

Customer Engagement
Help Scout + AI = Better Customer Support

Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide

Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)

Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers

Software & Systems
The 8 Best HIPAA-Compliant Messaging Apps

Ecommerce
Comparing SaaS and Ecommerce Support

Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
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Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)

Software & Systems
Facebook Messenger for Customer Service: The Basics

Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys

Software & Systems
8 Customer Success Software Tools to Encourage Growth

Scaling Service
How To Optimize Your Support Strategy for Messaging Channels

Software & Systems
Customer Engagement Software: 12 Tools to Try in 2025

Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
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Scaling Service
Tap Into Revenue in the Queue With Light Users
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Scaling Service
Make Customer Support a Team Sport with Light Users
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Customer Service
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Software & Systems
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Software & Systems
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Customer Engagement
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Customer Engagement
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Tips & Templates
Customer Support Tactic: Isolate the Backlog
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Software & Systems
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Using ChatGPT for Customer Service
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Software & Systems
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How Distributed Customer Service Teams Improve Each Other’s Skills
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Software & Systems
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Articles
7 Predictions for Customer Service and Support in 2023
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Hiring & Culture
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Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
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Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
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Software & Systems
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Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
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Software & Systems
Comparing Gorgias Alternatives: 8 Top Choices for 2025
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Software & Systems
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
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Software & Systems
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Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
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Software & Systems
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Software & Systems
What are the best email ticketing systems? Top 12 Options
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Software & Systems
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Software & Systems
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Scaling Service
6 Great Templates for Customer Onboarding Emails
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Scaling Service
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Scaling Service
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Scaling Service
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Scaling Service
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Changing a Company Culture
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Scaling Service
How to Create Great Customer Feedback Email Templates
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Scaling Service
8 Free Customer Satisfaction Survey Templates
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Software & Systems
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Scaling Service
How to Write the Best Customer Support Manager Job Description
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Software & Systems
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Scaling Service
Work For Customers, Not Personas
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Scaling Service
4 Customer Success Plan Templates and How to Use Them
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Scaling Service
Customer Service Hiring: Project Ideas
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Scaling Service
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Scaling Service
Product Support Analyst Job Description: Template and Examples
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Software & Systems
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Software & Systems
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Tips & Templates
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Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
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Leadership Tips
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Software & Systems
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Leading Service
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Customer Engagement
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Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2025
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Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2025
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Software & Systems
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Leading Service
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Leading Service
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Customer Service
18 Higher Education Email Templates and Saved Replies
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Software & Systems
The 9 Best Email Collaboration Software Platforms
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Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
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Tips & Templates
Writing Excellent Customer Service Emails
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Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
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Tips & Templates
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Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
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Software & Systems
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Tips & Templates
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Leading Service
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Measuring Customer Service Success More Broadly
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Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
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Software & Systems
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12 Predictions for Customer Service Trends in 2022
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Software & Systems
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Leading Service
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Scaling Service
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Software & Systems
The 9 Best Team Email Management Software for 2025
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Leading Service
How Support Teams Can Improve Customer Retention
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Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
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Articles
Museum of Customer Support: The World's Oldest Complaint Letter
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Articles
Writing Your Own Customer Service Recipe Book
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Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2025
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Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
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Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
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Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
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Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
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Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
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Software & Systems
Comparing Zendesk Alternatives: 11 Top Options for 2025
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Articles
Terrifying Tales of Spooky Support
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Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
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Leading Service
Announcing Help Scout's 2021 Customer Service Awards
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Articles
Annual Planning as a New Customer Support Leader
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Software & Systems
The 7 Best Customer Communication Tools in 2025
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Articles
Visit Sea Sat, the Customer Service Restaurant
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Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
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Articles
Why Customers Ask Vague Questions (and What To Do About It)
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Leading Service
10 Ways to Improve Your Customer Service Security
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Software & Systems
Find the Best Email Management Software: 11 Top Options
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Scaling Service
How to Scale Customer Support Without Compromising Service
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Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
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Articles
The Book That Changed My Customer Service Career
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Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
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Articles
The Supportive: A Series for Service Professionals
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Scaling Service
Customer Success Specialist Job Description: Template and Examples
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Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
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Tips & Templates
The Ultimate Guide to Small Business Customer Service
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Articles
What Should I Include in My Cover Letter?
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Leading Service
How to Measure Customer Service Quality: Methods & Tools
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Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
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Scaling Service
Customer Support Rep Job Description: Template and Examples
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Software & Systems
The Best Knowledge Base Software: 13 Top Picks for 2025
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Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
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Tips & Templates
18 Customer Service Tips for Financial Services Companies
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Software & Systems
The 9 Best Social Media Customer Service Software in 2025
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Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
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Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
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Software & Systems
How FAQ Software Can Help Your Small Business
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Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
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Tips & Templates
11 Tips on Delivering Great Customer Service in Education
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Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
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Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
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Articles
Telling My Boss About My True Career Goals
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Software & Systems
The 12 Best Front Alternatives for Shared Email
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Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
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Software & Systems
11 Top SaaS Help Desk Software for 2025 (Ranked & Rated)
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Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
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Software & Systems
Help Scout: A Team Inbox Built for Customer Support
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Software & Systems
Why You Don’t Need an AI Support Chatbot
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Software & Systems
Why Help Desk Software Is a Must-Have for Small Businesses
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Articles
Being Pushed to Offer Service Level Agreements Too Soon
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Software & Systems
What are the Best Live Chat Tools for 2025? Top 11 Picks
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Leading Service
How to Build a Strong Customer Service Culture
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Articles
Balancing Soft-Skills With Technical Ability
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Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
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Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
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Articles
Breaking Into SaaS Support
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Customer Service
B2B Customer Service: What It Is and How To Do It Well
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Articles
GPT-3 and AI in Customer Support
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Articles
The Best Role for a Second Customer Service Hire
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Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
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Articles
Avoiding Cherry-Picking in the Support Queue
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Scaling Service
Customer Support Job Description: Examples and Best Practices
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Tips & Templates
How to Get Started Delivering Proactive Customer Service
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Tips & Templates
101 Inspirational Customer Service Quotes
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Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
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Tips & Templates
13 Response Templates for Tricky Customer Service Emails
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Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
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Scaling Service
5 Ways to Automate Support Without Degrading Service
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Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
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Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
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Tips & Templates
How to Write Support Emails Your Customers Will Love
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Scaling Service
7 Steps to Build a Thriving Customer Service Team
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Leading Service
Announcing Help Scout's 2020 Customer Service Awards
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Support Careers
Tips for Finding Your Perfect Customer Service Career Path
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Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
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Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
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Leading Service
Customer Service Experience: Definition, Tips, & Examples
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Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
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Support Careers
7 Tips for Becoming a SaaS Support Professional
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Leading Service
How to Create an Inspiring Customer Service Philosophy
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Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
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Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
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Customer Service
5 Practical Ways to Automate Ecommerce Customer Service
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Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
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Leading Service
Email Response Times: Benchmarks and Tips for Support
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Tips & Templates
10 Unforgettable Customer Service Stories
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Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
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Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams

Articles
COVID-19's Impact on Customer Service Volumes

Leading Service
KPIs and Business Practices in the Time of Coronavirus

Software & Systems
9-Step Guide to Switching Help Desks

Tips & Templates
9 Knowledge Base Tips for a Better Customer Experience

Tips & Templates
18 Knowledge Base Examples That Get It Right
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Software & Systems
What's the Best Shared Inbox Software? 9 Top Tools (2025)

Leading Service
Crisis Communication Tips for Customer Service Teams

Software & Systems
Creating Knowledge Base Videos: Tips, Tools, and Examples

Support Careers
Will AI-Powered Customer Service Replace Your Job?

Software & Systems
Customer Service Live Chat: A Guide for 2025

Tips & Templates
21 Key Live Chat Statistics for Customer Service Teams
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Leading Service
Communicating With Customers During a System Outage

Software & Systems
The Ultimate Guide to Creating a Customer Knowledge Base

Tips & Templates
Go-To Scripts for 16 Tricky Customer Service Scenarios

Software & Systems
What is a Support Ticket (& Why We Don’t Use That Term)

Tips & Templates
7 Shared Mailbox Best Practices You Can Put Into Action

Scaling Service
Creating Customer Flow

Leading Service
How to Handle Customer Support During Company-Wide Events

Leading Service
Should I Let My Staff Complain About Customers?

Support Careers
13 Productivity Hacks to Maximize Your Time
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Scaling Service
Rolling Out Weekend Support

Tips & Templates
27 Funny Customer Service Quotes

Tips & Templates
5 Boring Customer Service Stories

Leading Service
Humanize Your Support With Data

Scaling Service
How to Turn Off a Support Channel Gracefully

Leading Service
Why Analytical Reading Is a Must-Have Skill

Support Careers
Help Scout's Annual Customer Support Salary Study

Leading Service
Communicating Support Successes to the Wider Company

Tips & Templates
21 Key Customer Service Skills (and How to Develop Them)
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Tips & Templates
How To Write a Good Internal Note

Leading Service
Support Teams and Technical Writers: A Powerful Partnership

Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service

Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills

Tips & Templates
The Art of Troubleshooting for Customer Support Professionals

Software & Systems
What Is Contextual Support, and Why Is It Critical to Live Chat?

Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support

Scaling Service
What to Call Your Customer Service and Support Teams

Leading Service
How to Fire a Customer (The Right Way) in 5 Steps

Leading Service
How to Hire for Chat and Email Writing Skills

Software & Systems
The Right Way to Consolidate Your Customer Support Tools

Tips & Templates
Customer Service vs. Customer Support: Explained

Articles
AI, Curiosity, and the Future of Human Customer Service

Leading Service
A Customer Support Leader’s Guide to One-on-Ones

Scaling Service
Scaling Support With Personality at Cards Against Humanity

Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach

Tips & Templates
Migrating a Customer Query Between Support Channels

Software & Systems
Need a CRM? Consider These Tips First

Tips & Templates
4 Ways to Determine What Your Customer Really Needs

Tips & Templates
Reduce Your Support Load Through Better Product Writing

Tips & Templates
Writing Support Emails: A Style Guide

Leading Service
Turn Support Hunches into Usable Data for Product Teams

Tips & Templates
Inbox Zero: The Fast, Empathetic Way to Get Your Team There

Tips & Templates
9 Tips for Delivering Time-Sensitive Customer Service Fast

Leading Service
Working Successfully in a Collaborative Support Model

Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy

Scaling Service
How Mailchimp Bridges the Gap Between Support and Product

Leading Service
Taking Customer Service Beyond Satisfaction

Scaling Service
The Future of Self-Service

Support Careers
How to Snag (and Succeed at) a Remote Customer Service Job

Leading Service
Why Support Teams Must Stake a Claim to Revenue

Leading Service
How to Revamp Your Knowledge Base Architecture

Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers

Support Careers
Why You Should Set Big Goals (Even If You Might Not Hit Them)

Tips & Templates
8 Tips for How to Approach Cross-Cultural Customer Support

Scaling Service
6 Ways to Get More Mileage out of Your Help Content

Leading Service
Knowledge Base Design Tips for Better Self-Service Support

Scaling Service
The Right (and Wrong) Way to Outsource Customer Support

Leading Service
8 Best Practices for Designing a Helpful Contact Page

Software & Systems
Empower Your Customers With Self-Service, Chat and Help Desk Support

Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks

Support Careers
8 Slack Hacks for Reducing Information Anxiety

Tips & Templates
Why Your Customer Service Sucks

Support Careers
What I Learned About Customer Service While Working at A Bookstore

Leading Service
How To Succeed as a Customer Support Manager

Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime

Software & Systems
Take It or Leave It: What Help Desk Data Should You Migrate?

Tips & Templates
The Future of Customer Service: 10 Trends to Watch

Support Careers
The Art and Science of Getting into the Flow

Tips & Templates
How to Master Difficult Customer Service Conversations

Support Careers
How to Write the Perfect Customer Service Resume

Tips & Templates
How to Break Up With Abusive Customers

Support Careers
How to Write the Perfect Interview Thank-You Email

Articles
What My Mechanic Taught Me About Customer Service

Support Careers
The Value of Doing Things That Scare You

Tips & Templates
9 Customer Champions Who Received Great Customer Service

Tips & Templates
Taking the Right Tone With Customers

Tips & Templates
How 3 Nonprofits Approach Customer Service

Articles
5 People You Need On Your Customer Support Team

Leading Service
How to Build and Optimize Your Customer Support Funnel

Support Careers
4 Ways to Find Meaningful Opportunities in Customer Support

Leading Service
Improving Employee Retention in Customer Support

Support Careers
Don't Let Your Professional Shortcomings Hold You Back at Work

Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table

Tips & Templates
9 Tips to Improve Your Customer Support Game
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Tips & Templates
6 Tips for Delivering Effective International Customer Service

Support Careers
The Best Advice We Ever Received

Tips & Templates
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face

Support Careers
How to Break Your Worst Work Habits

Tips & Templates
16 Customer Service Tips to Never Forget

Tips & Templates
Boost Customer Happiness with Exclamations and Emoticons

Tips & Templates
The 27 Best Customer Service Books

Scaling Service
How We Transitioned to 24-Hour Support
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Tips & Templates
Track Requests to Keep Customers Coming Back
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Support Careers
Solving Problems Outside Your Domain

Support Careers
3 Approaches to Getting Unstuck

Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner

Tips & Templates
7 Tips on How to Say No to Customers

Support Careers
3 Steps to Making Better Decisions

Tips & Templates
Why a Visual Really is Worth 1,000 Words

Support Careers
The Importance of Finishing What You Start
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Tips & Templates
Giving Great GIFs for Better Support
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Scaling Service
Why All Hands Support Didn’t Work for Our Company

Support Careers
The Science of Setting and Achieving Goals

Support Careers
Mastering the Art of ‘Just Start’
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Support Careers
What Psychology Teaches Us About Structuring the Workday
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Support Careers
7 Ways to Nurture Creativity

Support Careers
The Hidden Beauty of Constraints

Support Careers
Routine Disruption: How to Change Your Habits for the Better

Support Careers
How Practicing Mindfulness Can Lead to Better Decision Making
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Support Careers
If You Aren’t Cringing, You Aren’t Improving
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Tips & Templates
Easy Reading Is Damn Hard Writing
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Support Careers
How Music Affects Your Productivity
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Leading Service
The Benefits of Learning as a Team

Leading Service
Avoiding the Silo of Team Communication

Leading Service
25 Insights for Creating and Sustaining Workplace Happiness

Tips & Templates
The Customer Always Remembers

Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity

Tips & Templates
How Better Customer Service Attracts and Retains Better Clients

Tips & Templates
Tone and Language Are Building Blocks to Customer Expectations

Scaling Service
The Business Case for Loving Customers

Tips & Templates
100+ Famous Business Quotes About Customer Service

Tips & Templates
Don’t Let Tone Ruin Your Support Interactions

Tips & Templates
Customers Are Tired of Insincere Support
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Tips & Templates
Using the Customer Service Tone

Leading Service
The Right (and Wrong) Way to Handle a Company Crisis

Leading Service
Stop Being a Customer Support Dictator
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Customer Service
5 Memorable Holiday Customer Service Stories
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Customer Service