Articles
Customer Service
Customer Stories
How University of South Carolina Helps Students Feel at Home
Scaling Service
Knowledge Base Maintenance: A Practical Framework
Scaling Service
How AI Can Help You Deliver Multilingual Support
Articles
It's Groundhog Day in the Queue, Again
Scaling Service
Data Quality: Why It’s Key To AI Support
Software & Systems
AI Customer Support Software: The 9 Best Tools for 2025
Leading Service
Ticket Handling: Best Practices for Better Support
Scaling Service
How to Build and Maintain an AI Knowledge Base
Scaling Service
A Practical Approach to AI Transparency
Articles
AI and the Race for the Light
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Leading Service
Improving CX by Overcoming the Challenges of AI Support
Support Careers
Building a Future in Support: The Demand for AI Skills
Software & Systems
The 9 Best Social Media Customer Service Software (2025)
Articles
Smile, You’re in an AI Photo
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
Leading Service
What Is Customer Service? Help Scouts Weigh In
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Scaling Service
Improve Experience with Customer Service Automation
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Leading Service
Conversation Corner: Real Support Talk
Software & Systems
The 15 Best Help Desk Ticketing Systems (Free & Paid)
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
Scaling Service
7 Ways Companies Use AI for Customer Service
Articles
Between Two Borgs
Leading Service
Encouraging Empathy in Customer Service Teams
Leading Service
Making Things Right: Examples of Customer Service Recovery
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Building Skills for the Sport of Support
Articles
Catch Me if You Can
Software & Systems
The 17 Best Customer Service Software in 2025 (Free & Paid)
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Scaling Service
Help Desk Automation: A Recipe for Better Support
Leading Service
What is Knowledge Management? A Beginner’s Guide
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
Articles
First Impressions Last
Scaling Service
The AI-Enhanced Support Team of the Future
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Articles
The Name of the Rose
Software & Systems
Using AI for Email Writing: The 9 Best Tools
Articles
When Support Teams are Blamed for Product Problems
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Scaling Service
AI and the Gravity of Mediocrity
Support Careers
Navigating a Support Career in an AI-Powered World
Software & Systems
The 21 Best Instagram Tools for Business Growth (2025)
Articles
A Very Help Scout Thanksgiving
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Scaling Service
Conversational AI for Customer Service: How to Get it Right
Tips & Templates
7 Customer Service Resume Examples + Best Practices
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
Articles
Navigating Product Changes in SaaS Support
Software & Systems
How to Create a Jira Ticketing System
Software & Systems
The 7 Best CRM Platforms Compared (2025)
Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams
Articles
First Impressions Are Fast Impressions
Software & Systems
The Best Shopify Customer Service Apps: 8 Options for 2025
Leading Service
How To Be Heard By Your Product Team
Customer Engagement
Building Stronger Customer Relationships
Software & Systems
The 10 Best Customer Experience Software Options on the Market (2025)
Articles
Going off Script
Tips & Templates
17 Great Customer Service Examples to Inspire You
Tips & Templates
Customer Service Management: How to Develop an Effective Strategy
Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Customer Engagement
Help Scout + AI = Better Customer Support
Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide
Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Ecommerce
Comparing SaaS and Ecommerce Support
Software & Systems
The 8 Best HIPAA-Compliant Messaging Apps
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
Software & Systems
Facebook Messenger for Customer Service: The Basics
Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
Software & Systems
8 Customer Success Software Tools to Encourage Growth
Software & Systems
Choosing the Best Customer Communications Management Software
Software & Systems
Customer Engagement Software: 12 Tools to Try in 2025
Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Articles
Artificial Integrity: Trust, AI, and Customer Service
Scaling Service
Tap Into Revenue in the Queue With Light Users
Scaling Service
Make Customer Support a Team Sport with Light Users
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
Software & Systems
The 11 Best SaaS Knowledge Base Platforms for 2025
Software & Systems
The 9 Best Help Scout Alternatives (Including Features and Price)
Customer Engagement
How to Get More Shoppers to Purchase with Messages
Customer Engagement
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Tips & Templates
Customer Support Tactic: Isolate the Backlog
Software & Systems
Google Groups Alternatives: 11 Great Options for Businesses
Articles
Using ChatGPT for Customer Service
Articles
How Distributed Customer Service Teams Improve Each Other’s Skills
Software & Systems
12 LiveChat Alternatives for Support Teams and Beyond
Articles
7 Predictions for Customer Service and Support in 2023
Software & Systems
Help Scout vs. Intercom: A Deep-Dive Comparison
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
Software & Systems
7 GrooveHQ Alternatives to Help your Team Scale
Software & Systems
The 10 Best Web-Based Help Desks for Growing Businesses
Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
Software & Systems
Comparing Gorgias Alternatives: 8 Top Choices for 2025
Articles
Removing customer service accents via AI: The wrong solution to a real problem
Software & Systems
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Software & Systems
What's The Best Help Desk Software? 17 Top Options
Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
Software & Systems
The Ultimate Guide to Email Management for Education
Software & Systems
Best Practices and Tips for Implementing a Help Desk
Software & Systems
The Complete Guide to Email Management in Higher Education: Ebook
Software & Systems
What are the best email ticketing systems? Top 12 Options
Tips & Templates
47 Pro Tips on How to Talk to Customers
Articles
A Love Letter to Social Media Customer Service Pros
Software & Systems
Help Desk vs. Service Desk: Which Is Best for You?
Software & Systems
Live Chat Software for Education: The 11 Best Options
Scaling Service
6 Great Templates for Customer Onboarding Emails
Scaling Service
How to Create and Organize a Knowledge Base
Scaling Service
How To Create an Excellent Customer Engagement Strategy
Scaling Service
Building a Customer-Focused Company
Scaling Service
A Guide to Customer Success Manager Career Paths
Articles
Changing a Company Culture
Scaling Service
How to Create Great Customer Feedback Email Templates
Scaling Service
8 Free Customer Satisfaction Survey Templates
Articles
If Customer Service Were Really Superheroes
Software & Systems
Email vs. Live Chat Support
Scaling Service
How to Write the Best Customer Support Manager Job Description
Software & Systems
The Problem With Gmail and Outlook for Shared Email
Scaling Service
Work For Customers, Not Personas
Scaling Service
4 Customer Success Plan Templates and How to Use Them
Scaling Service
Customer Service Hiring: Project Ideas
Scaling Service
Support Team Swarming Vs. Tiering
Scaling Service
Product Support Analyst Job Description: Template and Examples
Software & Systems
9 Helpshift Alternatives for Your Customer Communication Needs
Software & Systems
The 7 Best Zoho Desk Alternatives on the Market Today
Tips & Templates
How To Write an Auto-Reply Email: 6 Examples
Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
Articles
Guiding clients to email support instead of their account managers
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
Articles
Is Google's LaMDA sentient, and if so would it like a job?
Software & Systems
The 9 Best Email Support Software Solutions for Your Team
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Customer Engagement
Turning support requests into customer insights
Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2025
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2025
Software & Systems
9 Best HubSpot Service Hub Alternatives: Expert Reviews
Articles
Museum of Customer Support: Ancient Fast Food
Software & Systems
The 9 Best Help Desk Software for Schools and Universities
Leading Service
How to Know When It's Time to Hire For Your Support Team
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
Customer Service
18 Higher Education Email Templates and Saved Replies
Software & Systems
The 9 Best Email Collaboration Software Platforms
Articles
Help Scout’s Conversation Corner on Experience This!
Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Tips & Templates
Writing Excellent Customer Service Emails
Articles
Teaching Analytical Reading
Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
Articles
How to Change Your Team’s Behavior
Tips & Templates
13 Best Practices for Improving Online Customer Service
Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
Software & Systems
Comparing Intercom Alternatives: The Top 13 Choices
Tips & Templates
How to Deal with Difficult Customers
Articles
Museum of Customer Support: The First Shopping Cart
Leading Service
11 Key Customer Service Metrics + 4 Real Example Reports
Articles
Measuring Customer Service Success More Broadly
Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
Articles
Encouraging Support Teams To Write Help Docs
Software & Systems
Top 14 Freshdesk Alternatives and Competitors for 2025
Articles
12 Predictions for Customer Service Trends in 2022
Software & Systems
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Articles
Fast Food vs. Fine Dining in Customer Service
Leading Service
How To Make the Most of Your Customer Support Data
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Articles
Dealing With Abusive Customers
Software & Systems
The 9 Best Team Email Management Software for 2025
Leading Service
How Support Teams Can Improve Customer Retention
Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
Software & Systems
The Pros and Cons of Free Help Desks + 5 Options to Consider
Articles
Writing Your Own Customer Service Recipe Book
Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2025
Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
Software & Systems
Comparing Zendesk Alternatives: The 9 Best Options
Articles
Terrifying Tales of Spooky Support
Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
Articles
Annual Planning as a New Customer Support Leader
Software & Systems
15 Customer Communication Tools to Engage Your Audience
Articles
Visit Sea Sat, the Customer Service Restaurant
Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
Articles
Why Customers Ask Vague Questions (and What To Do About It)
Leading Service
10 Ways to Improve Your Customer Service Security
Software & Systems
Find the Best Email Management Software: 11 Top Options
Scaling Service
How to Scale Customer Support Without Compromising Service
Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Articles
The Book That Changed My Customer Service Career
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
Articles
The Supportive: A Series for Service Professionals
Scaling Service
Customer Success Specialist Job Description: Template and Examples
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Tips & Templates
The Ultimate Guide to Small Business Customer Service
Articles
What Should I Include in My Cover Letter?
Leading Service
How to Measure Customer Service Quality: Methods & Tools
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
Scaling Service
Customer Support Rep Job Description: Template and Examples
Software & Systems
The Best Knowledge Base Software: 13 Top Picks for 2025
Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
Tips & Templates
18 Customer Service Tips for Financial Services Companies
Tips & Templates
Managing Social Media Customer Service: Strategies and Tips
Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
Software & Systems
How FAQ Software Can Help Your Small Business
Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
Tips & Templates
11 Tips on Delivering Great Customer Service in Education
Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
Articles
Telling My Boss About My True Career Goals
Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Software & Systems
The 12 Best Front Alternatives for Shared Email
Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
Software & Systems
11 Top SaaS Help Desk Software for 2025 (Ranked & Rated)
Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
Software & Systems
Help Scout: A Team Inbox Built for Customer Support
Software & Systems
Why You Don’t Need an AI Support Chatbot
Software & Systems
Why Help Desk Software Is a Must-Have for Small Businesses
Articles
Being Pushed to Offer Service Level Agreements Too Soon
Software & Systems
What are the Best Live Chat Tools for 2025? Top 11 Picks
Leading Service
How to Build a Strong Customer Service Culture
Articles
Balancing Soft-Skills With Technical Ability
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
Articles
Breaking Into SaaS Support
Customer Service
B2B Customer Service: What It Is and How To Do It Well
Articles
GPT-3 and AI in Customer Support
Articles
The Best Role for a Second Customer Service Hire
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
Articles
Avoiding Cherry-Picking in the Support Queue
Scaling Service
Customer Support Job Description: Examples and Best Practices
Tips & Templates
How to Get Started Delivering Proactive Customer Service
Tips & Templates
101 Inspirational Customer Service Quotes
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Scaling Service
5 Ways to Automate Support Without Degrading Service
Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Leading Service
How to Implement Live Chat With a Small Support Team
Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
Tips & Templates
How to Write Support Emails Your Customers Will Love
Scaling Service
7 Steps to Build a Thriving Customer Service Team
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
Support Careers
Tips for Finding Your Perfect Customer Service Career Path
Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Leading Service
Customer Service Experience: Definition, Tips, & Examples
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
Support Careers
7 Tips for Becoming a SaaS Support Professional
Leading Service
How to Create an Inspiring Customer Service Philosophy
Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Customer Service
5 Practical Ways to Automate Ecommerce Customer Service
Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
Leading Service
Email Response Times: Benchmarks and Tips for Support
Tips & Templates
10 Unforgettable Customer Service Stories
Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
Articles
COVID-19's Impact on Customer Service Volumes
Leading Service
KPIs and Business Practices in the Time of Coronavirus
Software & Systems
9-Step Guide to Switching Help Desks
Tips & Templates
9 Knowledge Base Tips for a Better Customer Experience
Tips & Templates
18 Knowledge Base Examples That Get It Right
Software & Systems
12 Shared Inbox Software Options for Team Collaboration
Leading Service
Crisis Communication Tips for Customer Service Teams
Software & Systems
Creating Knowledge Base Videos: Tips, Tools, and Examples
Support Careers
Will AI-Powered Customer Service Replace Your Job?
Software & Systems
Live Chat Support 101: Definition, Benefits, and Best Practices
Tips & Templates
21 Key Live Chat Statistics for Customer Service Teams
Tips & Templates
6 Important Live Chat Tips for Email Support Pros
Tips & Templates
8 Live Chat Best Practices and Common Mistakes
Software & Systems
The 9 Big Benefits of Live Chat for Customer Service Teams
Leading Service
Communicating With Customers During a System Outage
Software & Systems
The Ultimate Guide to Creating a Customer Knowledge Base
Tips & Templates
Go-To Scripts for 16 Tricky Customer Service Scenarios
Software & Systems
What is a Support Ticket (& Why We Don’t Use That Term)
Tips & Templates
7 Shared Mailbox Best Practices You Can Put Into Action
Scaling Service
Creating Customer Flow
Leading Service
How to Handle Customer Support During Company-Wide Events
Leading Service
Should I Let My Staff Complain About Customers?
Support Careers
13 Productivity Hacks to Maximize Your Time
Scaling Service
Rolling Out Weekend Support
Tips & Templates
27 Funny Customer Service Quotes
Tips & Templates
5 Boring Customer Service Stories
Leading Service
Humanize Your Support With Data
Scaling Service
How to Turn Off a Support Channel Gracefully
Leading Service
Why Analytical Reading Is a Must-Have Skill
Support Careers
Help Scout's Annual Customer Support Salary Study
Leading Service
Communicating Support Successes to the Wider Company
Tips & Templates
21 Key Customer Service Skills (and How to Develop Them)
Tips & Templates
How To Write a Good Internal Note
Software & Systems
Why Investing in Help Desk Software Increases Your ROI
Leading Service
Support Teams and Technical Writers: A Powerful Partnership
Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service
Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills
Tips & Templates
The Art of Troubleshooting for Customer Support Professionals
Software & Systems
What Is Contextual Support, and Why Is It Critical to Live Chat?
Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Scaling Service
What to Call Your Customer Service and Support Teams
Leading Service
How to Fire a Customer (The Right Way) in 5 Steps
Leading Service
How to Hire for Chat and Email Writing Skills
Software & Systems
The Right Way to Consolidate Your Customer Support Tools
Tips & Templates
Customer Service vs. Customer Support: Explained
Articles
AI, Curiosity, and the Future of Human Customer Service
Leading Service
A Customer Support Leader’s Guide to One-on-Ones
Scaling Service
Scaling Support With Personality at Cards Against Humanity
Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach
Tips & Templates
Migrating a Customer Query Between Support Channels
Software & Systems
Need a CRM? Consider These Tips First
Tips & Templates
4 Ways to Determine What Your Customer Really Needs
Tips & Templates
Reduce Your Support Load Through Better Product Writing
Tips & Templates
Writing Support Emails: A Style Guide
Leading Service
Turn Support Hunches into Usable Data for Product Teams
Tips & Templates
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Tips & Templates
9 Tips for Delivering Time-Sensitive Customer Service Fast
Leading Service
Working Successfully in a Collaborative Support Model
Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy
Scaling Service
How Mailchimp Bridges the Gap Between Support and Product
Leading Service
Taking Customer Service Beyond Satisfaction
Scaling Service
The Future of Self-Service
Support Careers
How to Snag (and Succeed at) a Remote Customer Service Job
Leading Service
Why Support Teams Must Stake a Claim to Revenue
Leading Service
How to Revamp Your Knowledge Base Architecture
Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
Support Careers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
Tips & Templates
8 Tips for How to Approach Cross-Cultural Customer Support
Scaling Service
6 Ways to Get More Mileage out of Your Help Content
Leading Service
Knowledge Base Design Tips for Better Self-Service Support
Scaling Service
The Right (and Wrong) Way to Outsource Customer Support
Leading Service
8 Best Practices for Designing a Helpful Contact Page
Software & Systems
Empower Your Customers With Self-Service, Chat and Help Desk Support
Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
Support Careers
8 Slack Hacks for Reducing Information Anxiety
Tips & Templates
Why Your Customer Service Sucks
Support Careers
What I Learned About Customer Service While Working at A Bookstore
Leading Service
How To Succeed as a Customer Support Manager
Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime
Software & Systems
Take It or Leave It: What Help Desk Data Should You Migrate?
Tips & Templates
The Future of Customer Service: 10 Trends to Watch
Support Careers
The Art and Science of Getting into the Flow
Tips & Templates
How to Master Difficult Customer Service Conversations
Support Careers
How to Write the Perfect Customer Service Resume
Tips & Templates
How to Break Up With Abusive Customers
Support Careers
How to Write the Perfect Interview Thank-You Email
Articles
What My Mechanic Taught Me About Customer Service
Support Careers
The Value of Doing Things That Scare You
Tips & Templates
9 Customer Champions Who Received Great Customer Service
Tips & Templates
Taking the Right Tone With Customers
Tips & Templates
How 3 Nonprofits Approach Customer Service
Articles
5 People You Need On Your Customer Support Team
Leading Service
How to Build and Optimize Your Customer Support Funnel
Software & Systems
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
Support Careers
4 Ways to Find Meaningful Opportunities in Customer Support
Leading Service
Improving Employee Retention in Customer Support
Support Careers
Don't Let Your Professional Shortcomings Hold You Back at Work
Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table
Tips & Templates
9 Tips to Improve Your Customer Support Game
Tips & Templates
6 Tips for Delivering Effective International Customer Service
Support Careers
The Best Advice We Ever Received
Tips & Templates
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Support Careers
How to Break Your Worst Work Habits
Tips & Templates
16 Customer Service Tips to Never Forget
Tips & Templates
Boost Customer Happiness with Exclamations and Emoticons
Tips & Templates
The 27 Best Customer Service Books
Scaling Service
How We Transitioned to 24-Hour Support
Tips & Templates
Track Requests to Keep Customers Coming Back
Support Careers
Solving Problems Outside Your Domain
Support Careers
3 Approaches to Getting Unstuck
Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
Tips & Templates
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Support Careers
3 Steps to Making Better Decisions
Tips & Templates
Why a Visual Really is Worth 1,000 Words
Support Careers
The Importance of Finishing What You Start
Tips & Templates
Giving Great GIFs for Better Support
Scaling Service
Why All Hands Support Didn’t Work for Our Company
Support Careers
The Science of Setting and Achieving Goals
Support Careers
Mastering the Art of ‘Just Start’
Support Careers
What Psychology Teaches Us About Structuring the Workday
Support Careers
7 Ways to Nurture Creativity
Support Careers
The Hidden Beauty of Constraints
Support Careers
Routine Disruption: How to Change Your Habits for the Better
Support Careers
How Practicing Mindfulness Can Lead to Better Decision Making
Support Careers
If You Aren’t Cringing, You Aren’t Improving
Tips & Templates
Easy Reading Is Damn Hard Writing
Support Careers
How Music Affects Your Productivity
Leading Service
The Benefits of Learning as a Team
Leading Service
Avoiding the Silo of Team Communication
Leading Service
25 Insights for Creating and Sustaining Workplace Happiness
Tips & Templates
The Customer Always Remembers
Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Tips & Templates
How Better Customer Service Attracts and Retains Better Clients
Tips & Templates
Tone and Language Are Building Blocks to Customer Expectations
Scaling Service
The Business Case for Loving Customers
Tips & Templates
100+ Famous Business Quotes About Customer Service
Tips & Templates
Don’t Let Tone Ruin Your Support Interactions
Tips & Templates
Customers Are Tired of Insincere Support
Tips & Templates
Using the Customer Service Tone
Leading Service
The Right (and Wrong) Way to Handle a Company Crisis
Leading Service
Stop Being a Customer Support Dictator
Customer Service
5 Memorable Holiday Customer Service Stories
Customer Service
How To Tell a Customer No
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