Customer Service

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Leading Service

Ticket Handling: Best Practices for Better Support

Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.

Scaling Service

A Practical Approach to AI Transparency

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AI and the Race for the Light

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Customer Service Interview Builder

Good interviews are at the heart of great hires. This tool makes it quick and easy to build a thoughtful interview process, from crafting job descriptions to asking the right questions.

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Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

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Software & Systems

The 11 Best Help Desk Software: Tested & Compared

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The Supportive: A Series for Service Professionals

Software & Systems

The 11 Best Customer Service Software: 2025 Buyer's Guide

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