Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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The 9 Best Medical Customer Service Software Options
Software & Systems

The 9 Best Medical Customer Service Software Options

Discover the 9 best medical customer service software options to enhance patient care and ensure HIPAA-compliant communication.

How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
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Customer Service Interview Builder

Good interviews are at the heart of great hires. This tool makes it quick and easy to build a thoughtful interview process, from crafting job descriptions to asking the right questions.

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Customer Service Interview Builder

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Tips & Templates

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Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
7 Customer Service Resume Examples + Best Practices
Tips & Templates
7 Customer Service Resume Examples + Best Practices
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Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

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Foundations of Great Service

Editor’s Picks

What's The Best Help Desk Software? 17 Top Options
Software & Systems
What's The Best Help Desk Software? 17 Top Options
The Supportive: A Series for Service Professionals
Articles
The Supportive: A Series for Service Professionals
The 17 Best Customer Service Software in 2025 (Free & Paid)
Software & Systems
The 17 Best Customer Service Software in 2025 (Free & Paid)

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