Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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A Practical Approach to AI Transparency
Scaling Service

A Practical Approach to AI Transparency

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
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Customer Service Interview Builder

Good interviews are at the heart of great hires. This tool makes it quick and easy to build a thoughtful interview process, from crafting job descriptions to asking the right questions.

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Customer Service Interview Builder

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Tips & Templates

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Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
7 Customer Service Resume Examples + Best Practices
Tips & Templates
7 Customer Service Resume Examples + Best Practices
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Foundations of Great Service

Discover the tools and techniques used by high-performing customer service organizations in our free, six-part video course.

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Foundations of Great Service

Editor’s Picks

The 11 Best Help Desk Software: Tested & Compared
Software & Systems
The 11 Best Help Desk Software: Tested & Compared
The Supportive: A Series for Service Professionals
Articles
The Supportive: A Series for Service Professionals
The 11 Best Customer Service Software: 2025 Buyer's Guide
Software & Systems
The 11 Best Customer Service Software: 2025 Buyer's Guide

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