Growth & Culture

Tips and advice for company founders and leaders on growing a thriving business and building an exceptional company culture.

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today.

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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Litmus Boosts Customer Retention Rate by 26% with Help Scout
Customer Stories

Litmus Boosts Customer Retention Rate by 26% with Help Scout

Learn how Litmus increased customer retention rate and efficiency by centralizing all customer communications with Help Scout.

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Hiring & Culture

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4 Steps Toward Building a Culture That's Aligned with Company Values
Hiring & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
Interviewing at Help Scout: The Insider Perspective
Hiring & Culture
Interviewing at Help Scout: The Insider Perspective
How To Tell if a Company Is Really Customer-Centric
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
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Leadership Tips

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10 Practical Ways to Increase Team Productivity
Leadership Tips
10 Practical Ways to Increase Team Productivity
7 Best Practices To Boost Your Team Collaboration
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
The Secret Art of Delegation
Leadership Tips
The Secret Art of Delegation
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Customer Support Hiring Calculator

See how changes in your customer growth, ticket volume, and self-service uptake affects your customer support hiring needs

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Customer Support Hiring Calculator

Editor’s Picks

How Support Teams Can Improve Customer Retention
Leading Service
How Support Teams Can Improve Customer Retention
Where to Start When Building a Customer Success Team
Customer Engagement
Where to Start When Building a Customer Success Team
A Founder’s Guide to Building a Customer-Focused Company
Customer Engagement
A Founder’s Guide to Building a Customer-Focused Company

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