Blog Author

Tim Jordan

Tim is a Sr. Manager of Customer Support at Cars.com and a writer for Supported Content. When he’s not busy leading his team, you’ll find him spending time with his wife and two daughters, usually on some Disney-related activity. He also blogs about personal finance at Atypical Finance.

Posts by Tim

Data Quality: Why It’s Key To AI Support

Customer Service

Data Quality: Why It’s Key To AI Support

Ticket Handling: Best Practices for Better Support

Customer Service

Ticket Handling: Best Practices for Better Support

The Supportive Weekly

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Growth & Culture

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Customer Service

Conversation Corner Live: Teacher Appreciation

Leading Service

Conversation Corner Live: Teacher Appreciation

How to Create a Knowledge Base in 8 Simple Steps

Tips & Templates

How to Create a Knowledge Base in 8 Simple Steps

Criticism in Customer Support

Criticism in Customer Support

Inside Help Scout

Support Team Mailbag: Reducing Turnaround Time

Product Tutorials

Support Team Mailbag: Reducing Turnaround Time

Why People-First Security Matters (No Matter Where You Work)

Behind the Scenes

Why People-First Security Matters (No Matter Where You Work)

Amplifying Employee Voices Through Content

Behind the Scenes

Amplifying Employee Voices Through Content

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