Photo: Thomas Hils

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Thomas Hils

Thomas is a 10+ year veteran of the customer support space at companies like Zapier, Coda, and CoinTracker. He’s the founder of CX consultancy Silience Group and Head of Support at Replo.

Posts by Thomas

The Top 10 Benefits of Chatbots in Customer Service
Customer Service
The Top 10 Benefits of Chatbots in Customer Service
Comparing the 12 Top Knowledge Management Tools of 2025
Customer Service
Comparing the 12 Top Knowledge Management Tools of 2025

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