Photo: Steph Lundberg

Blog Author

Steph Lundberg

Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

Posts by Steph

A Practical Approach to AI Transparency
Customer Service
A Practical Approach to AI Transparency
Why Great Customer Service Isn’t Just Important, It's a Necessity
Customer Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
A New Paradigm: Rethinking 'The Customer Is Always Right'
Customer Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
101 Best Live Chat Response Examples for Customer Service
Customer Service
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Growth & Culture
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help

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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Inside Help Scout

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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