Customer Service
![Photo: Steph Lundberg](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2PcAgIeG0mwMQcykDGXYeW%2Fea96b9a6f89f4dc6af53ed6c9dbbce07%2FIMG_3026.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=500&h=500&s=4db607c0b74aa6b1f0220202df98a523)
Blog Author
Steph Lundberg
Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
Posts by Steph
![A Practical Approach to AI Transparency](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6zan2ql82D8kI57dtryKaR%2F55d787b5549c2dc6ff1b344e172d1e80%2FA_Guide_to_Handling_AI_Transparency_Issues.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=4f5a81f1bd2143b067e4577bf814f920)
![Why Great Customer Service Isn’t Just Important, It's a Necessity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3x0GFTdTkUKcDVVEn1mQtu%2F5671048d36ad75b2d97b13d31fafc883%2FWhy_is_Customer_Service_Important__X_Reasons_to_Invest_in_Support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=733e4a5d33750046bfb63baf937de759)
Customer Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
![A New Paradigm: Rethinking 'The Customer Is Always Right'](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5bbQGczG8PU02qF50DzrHN%2Ff8d3b91d58fae011561826b32292e2f1%2FX_Reasons_the_Customer_is_Always_Right__and_X_where_they_Might_be_Wrong_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=86cf51b10ea054a611f3dcb8459f2c8f)
Customer Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
![101 Best Live Chat Response Examples for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2fCZ3Wnga5N9IqiSvFeTfJ%2F5116c76a0b2b9f368384515e6f6cdc68%2FBest_Live_Chat_Response_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=678f19560b98b79b4a4befece1944f22)
Customer Service
101 Best Live Chat Response Examples for Customer Service
![The Ultimate Guide to Understanding and Managing Your Customer Lifecycle](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7kIA1phwYVR6anDsjadPVD%2F2718970309a003eb35f6c5d0e35fae73%2FThe_Customer_Lifecycle_Ultimate_Guide.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2742c371250da5756eea7ac4611efa0b)
Growth & Culture
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
![Benefits of AI in Customer Service: 4 Ways AI Can Help](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6wQf2wRONNsJOmaQCppTjc%2Fb273ec9c9358b81e9f179f391cd49bc1%2FBenefits_of_AI_in_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=32ea7d478c42ab939ab392fd8dcd8ced)
Customer Service