Blog Author

Sorin Alupoaie

“Sorin Alupoaie is an experienced software technologist and entrepreneur. He is the co-founder and CTO of Cx Moments, a cloud-based conversation analysis and automation platform for Customer Service.”

Posts by Sorin

5 Practical Ways to Automate Ecommerce Customer Service

Customer Service

5 Practical Ways to Automate Ecommerce Customer Service

Discover five common ecommerce customer service automation options in this article. Dive deeper by reading customer support tickets or chats, or use analytics tools for valuable insights.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

It's Groundhog Day in the Queue, Again

It's Groundhog Day in the Queue, Again

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

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