Blog Author

Shervin Talieh

Shervin is the founder & CEO of PartnerHero, an operations outsourcing company specialized in addressing the needs of startups and brand forward organizations. He lives in Boise, Idaho, and considers himself to be a very good cook (although this may in fact be debatable).

Posts by Shervin

KPIs and Business Practices in the Time of Coronavirus

Customer Service

KPIs and Business Practices in the Time of Coronavirus

Learn how to be more human in the midst and aftermath of a global pandemic and how to shift your strategies and tactics to accommodate the new normal.

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Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Customer Service

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

Knowledge Base Maintenance: A Practical Framework

Scaling Service

Knowledge Base Maintenance: A Practical Framework

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

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