Blog Author

Scott Tran

Scott is the founder and organizer of Support Driven, a community dedicated to customer support as a career. Reach out on Twitter and LinkedIn.

Posts by Scott

The Future of Customer Service: 10 Trends to Watch

Customer Service

The Future of Customer Service: 10 Trends to Watch

Industry leaders weigh in on the future of customer service with 10 emerging industry trends, including self-service, chatbots, and the role of humans.

Discover the latest in...

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Customer Service

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

Knowledge Base Maintenance: A Practical Framework

Scaling Service

Knowledge Base Maintenance: A Practical Framework

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

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