Photo: Sarah Chambers

Blog Author

Sarah Chambers

Sarah is a customer service consultant and the founder of Supported Content. When she’s not arguing about customer service, she’s usually outdoors rock climbing or snowboarding. Follow her on Twitter to keep up with her adventures.

Posts by Sarah

6 Customer Centricity Examples To Use In Your Business
Growth & Culture
6 Customer Centricity Examples To Use In Your Business
7 Foundational Customer Experience Best Practices
Growth & Culture
7 Foundational Customer Experience Best Practices
Customer Perception and How to Manage It Effectively
Growth & Culture
Customer Perception and How to Manage It Effectively
How to Improve Customer Loyalty With Customer Effort Score
Growth & Culture
How to Improve Customer Loyalty With Customer Effort Score
A Founder’s Guide to Building a Customer-Focused Company
Growth & Culture
A Founder’s Guide to Building a Customer-Focused Company
5 Ways to Automate Support Without Degrading Service
Customer Service
5 Ways to Automate Support Without Degrading Service
9 Example Customer Service Goals for Your 2025 Strategy
Customer Service
9 Example Customer Service Goals for Your 2025 Strategy
4 Meaningful Customer Satisfaction Metrics, Compared
Growth & Culture
4 Meaningful Customer Satisfaction Metrics, Compared
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Customer Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
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Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
Inside Learn Something Days: The Help Scout Support Team
Behind the Scenes
Inside Learn Something Days: The Help Scout Support Team
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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Companion planting for diversity in support
Articles
Companion planting for diversity in support
1:02:43
Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
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