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Rick Denton

Rick Denton believes the best meals are served outside and require a passport. With EX4CX, Execution for Customer Experience, Rick helps companies start listening to their customers and create great experiences for every customer, every time.

Posts by Rick

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture
7 Key Customer Experience Metrics, From Basic to Advanced
Customer Experience vs. Customer Success: Explained
Growth & Culture
Customer Experience vs. Customer Success: Explained
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Growth & Culture
4 Simple Tips for Crafting an Ideal B2B Customer Experience
6 Customer Experience Books Every Founder Should Read
Growth & Culture
6 Customer Experience Books Every Founder Should Read
CX Fitness: Conducting a Customer Experience Analysis
Growth & Culture
CX Fitness: Conducting a Customer Experience Analysis
Creating a Customer Experience Team: 4 Questions to Ask
Growth & Culture
Creating a Customer Experience Team: 4 Questions to Ask
How to Get Started Delivering Proactive Customer Service
Customer Service
How to Get Started Delivering Proactive Customer Service

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Growth & Culture

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The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
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Inside Help Scout

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Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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