Blog Author

Owen McGab Enaohwo

Owen McGab Enaohwo is the CEO and Co-Founder of SweetProcess, an easy-to-use and intuitive business process management software that makes it possible for company executives and their employees to collaborate together to quickly document standard operating procedures, processes, and policies.

Posts by Owen

9 Knowledge Base Tips for a Better Customer Experience

Customer Service

9 Knowledge Base Tips for a Better Customer Experience

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.

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Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Customer Service

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

Knowledge Base Maintenance: A Practical Framework

Scaling Service

Knowledge Base Maintenance: A Practical Framework

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

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