Customer Service
![Photo: Nouran Smogluk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FETLLGYzu0APkCfpwvGPkd%2F856cc92f923a1f3aa85c52687750f7c6%2Fnouran-smogluk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=294&h=294&s=c1710df113b26b63c5c5593927d2cac5)
Blog Author
Nouran Smogluk
Nouran is a passionate people manager who believes that work should be a place where people grow, develop, and thrive. She writes for Supported Content and also blogs about a variety of topics, including remote work, leadership, and creating great customer experiences.
Posts by Nouran
![How to Build and Maintain an AI Knowledge Base](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ViGVxqfSO0SJEIIFNIENJ%2F5f4fcfb141cfb8948ff6a83967695dc1%2FWhat_Is_an_AI_Knowledge_Base__And_Do_You_Need_One__.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8c0c33326a00b1752fafa3deb239419f)
![How to Create a Predictive Customer Service Strategy (and Why You Should)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4YV3CyHcAZZr8PJwS3Vs12%2F47a4738de4a8a473ea0024b980e8e340%2FPredictive_Customer_Service__How_to_Get_Started.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=35279433fe59e952c577e9a227adf81b)
Customer Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
![Building a Future in Support: The Demand for AI Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F68QRXR8yLc0toE3DKHvgBJ%2Fd8afd619b0c75bec83c91625636577ba%2FWorking_in_CX__Are_AI_Skills_in_Demand_.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=16079def4a39ec1822fd881c01f10ef4)
Customer Service
Building a Future in Support: The Demand for AI Skills
![Creating Champions: A Guide to Effective Customer Advocacy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4kDp94GY7bF2s7aSOChhaw%2F6f814a636a9fb04fe1f12fe71c76c970%2FEncouraging_Customer_Advocacy__A_Guide.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=6766e178d9ca94bac533b905cd2e5bb1)
Growth & Culture
Creating Champions: A Guide to Effective Customer Advocacy
![4 Diverse AI Chatbot Examples for Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FsuZAxtY55Zc9uBsa0RhXx%2F7c82dc5ff870c5e3b54ec4cf04756720%2FAI_Chatbot_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=036dc39767d976a34c4895c6e434db3d)
Customer Service
4 Diverse AI Chatbot Examples for Great Customer Service
![Customer Service Management: How to Develop an Effective Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2eXoq0IOmrDwXSxRMZHJAT%2Fa3dc35ac8f1b8a0ce37c5ca8400a5486%2FCustomer_Service_Management_Strategy.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3b77b8fe70c203ad260b6f3e19d950e4)
Customer Service
Customer Service Management: How to Develop an Effective Strategy
![48 Ecommerce Interview Questions for Hiring the Right Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FEoU5ukIlqYWCCxNoWtN0y%2F48ed7cabbd780485ed5c4616ff57d838%2FEcomm__Interview_Questions__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cd7255e7798fc42a709dee0f2ac40223)
Growth & Culture