Photo: Nick Francis

Blog Author

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Posts by Nick

Help Scout Now Includes Unlimited Seats
Inside Help Scout
Help Scout Now Includes Unlimited Seats
We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
Help Scout’s Ultimate Guide to Remote Management
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Black Lives Matter
Inside Help Scout
Black Lives Matter
Remote Employees Shouldn’t Be Paid Less Based on Geography
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
ARPA: A Framework Alternative to the RACI Model
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
Introducing Help Scout for Good
Inside Help Scout
Introducing Help Scout for Good
The Impact and Value of Taking a Sabbatical from Work
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
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Inside Help Scout

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Help Scout Classes: Learning to Educate at Scale
Behind the Scenes
Help Scout Classes: Learning to Educate at Scale
Rate Your AI
Engineering
Rate Your AI
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
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Customer Service

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Live Event
Support Pros React!
Support Careers
Support Pros React!
49:58
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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