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Blog Author

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Posts by Nick

Help Scout Now Includes Unlimited Seats
Inside Help Scout
Help Scout Now Includes Unlimited Seats
We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
Help Scout’s Ultimate Guide to Remote Management
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Black Lives Matter
Inside Help Scout
Black Lives Matter
Remote Employees Shouldn’t Be Paid Less Based on Geography
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
ARPA: A Framework Alternative to the RACI Model
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
Introducing Help Scout for Good
Inside Help Scout
Introducing Help Scout for Good
The Impact and Value of Taking a Sabbatical from Work
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
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Inside Help Scout

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Help Scout is Now Available in AWS Marketplace
Inside Help Scout
Help Scout is Now Available in AWS Marketplace
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
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