Inside Help Scout
Blog Author
Nick Francis
Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Posts by Nick
Inside Help Scout
We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout
Help Scout’s Ultimate Guide to Remote Management
Inside Help Scout
Black Lives Matter
Growth & Culture
Remote Employees Shouldn’t Be Paid Less Based on Geography
Inside Help Scout
Working Remotely: Tips from 100+ Remote Workers & Leaders
Growth & Culture
ARPA: A Framework Alternative to the RACI Model
Inside Help Scout
Introducing Help Scout for Good
Growth & Culture
The Impact and Value of Taking a Sabbatical from Work
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