Photo: Nadia Basil

Blog Author

Nadia Basil

Nadia is a product marketer and Help Scout alum.

Posts by Nadia

10 Lessons We Learned About Telling Customer Stories
Growth & Culture
10 Lessons We Learned About Telling Customer Stories
5 Benefits of Integrating HubSpot + Help Scout
Inside Help Scout
5 Benefits of Integrating HubSpot + Help Scout

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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Customer Service

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Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
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