Customer Service
Blog Author
Michael Keenan
Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.
Posts by Michael
![The 11 Best Kayako Alternatives for Customer Support in 2025](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FSDeHYVISJ8IbRz2BKD50A%2Fcf6295def1c0178ad1042202f1b04f87%2Fcustomer-satisfaction-score.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cc590a5f4bac1228ebb1e7c034923902)
![Ecommerce Live Chat: Why You Need It + 12 Top Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6SBhET2PR53OJF8HBv92td%2F43d812ff05e10805de532ff8c54043f7%2Fecommerce-live-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=baa848167baf588e1d3d50f6b21fa0d8)
Growth & Culture
Ecommerce Live Chat: Why You Need It + 12 Top Tools
![The 9 Best Email Collaboration Software Platforms](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7LBIQamFeAOHqVfzSFpcF1%2F2ddc76e5a555ee77dbd53ba9093bac70%2Fcustomer-experience-analysis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=671a24781002ec3da9388b22e1c61f5a)
Customer Service
The 9 Best Email Collaboration Software Platforms
![The 9 Best Gmelius Alternatives for Email Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KylBuCOpcEX49T3mXfA95%2Fceb700495cea72a8a189644fecfba100%2Fcustomer-happiness.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d0f262a96bcdaa4ffaf0a2ce297122f)
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
![Top 14 Freshdesk Alternatives and Competitors for 2025](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fp7upr51N1kafyTOhMbPkw%2Fd59603e0dc0b8fcc94ba82600233669d%2Ffreshdesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5c992c5f13f33dfa39e103fabd980252)
Customer Service
Top 14 Freshdesk Alternatives and Competitors for 2025
![How a Great Customer Experience Can Grow Your Bottom Line](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3qPTcuKCnlWKomtcZYkN02%2Ff92441f1a68883e950969970b3e45cea%2Fcustomer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e7585cc2df0ad128415c9d467606eac4)
Growth & Culture
How a Great Customer Experience Can Grow Your Bottom Line
![How to Inspire, Measure, and Improve Customer Loyalty](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FWrsqVsYQvSN6XREjOR3m5%2Fd373b21ef3d1ec52062087ab4f6dab52%2Fcustomer-loyalty.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6a758ee48f86cc588db357c1807faaac)
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
![A Complete Guide to Customer Acquisition for Startups](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3AbgmtWT1z6XRDOPPv5Fxe%2Fdf991283bf83faafa7d6df76e68628cb%2Fcustomer-acquisition-1.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=1ebb188164744b6cacf06163c0a99950)
Growth & Culture