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Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

Posts by Michael

The 11 Best Kayako Alternatives for Customer Support in 2025
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2025
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & Culture
Ecommerce Live Chat: Why You Need It + 12 Top Tools
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
How a Great Customer Experience Can Grow Your Bottom Line
Growth & Culture
How a Great Customer Experience Can Grow Your Bottom Line
How to Inspire, Measure, and Improve Customer Loyalty
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
A Complete Guide to Customer Acquisition for Startups
Growth & Culture
A Complete Guide to Customer Acquisition for Startups

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Inside Help Scout

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Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
Inside Learn Something Days: The Help Scout Support Team
Behind the Scenes
Inside Learn Something Days: The Help Scout Support Team
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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