Photo: Michael Keenan

Blog Author

Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

Posts by Michael

The 11 Best Kayako Alternatives for Customer Support in 2025
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2025
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & Culture
Ecommerce Live Chat: Why You Need It + 12 Top Tools
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
Top 14 Freshdesk Alternatives and Competitors for 2025
Customer Service
Top 14 Freshdesk Alternatives and Competitors for 2025
How a Great Customer Experience Can Grow Your Bottom Line
Growth & Culture
How a Great Customer Experience Can Grow Your Bottom Line
How to Inspire, Measure, and Improve Customer Loyalty
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
A Complete Guide to Customer Acquisition for Startups
Growth & Culture
A Complete Guide to Customer Acquisition for Startups

Discover the latest in...

Inside Help Scout

View All Posts
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Customer Stories
Boomeranging Back to Help Scout
Streamlining Spring MVC with Per-Module Connection Pools
Engineering
Streamlining Spring MVC with Per-Module Connection Pools
View All Posts

Growth & Culture

View All Posts
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
View All Posts

Customer Service

View All Posts
Live Event
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
Tips & Templates
Formatting Tips to Improve Your Knowledge Base Articles
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo