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Blog Author

Mercer Smith

Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.

Posts by Mercer

What's The Best Help Desk Software? 17 Top Options
Customer Service
What's The Best Help Desk Software? 17 Top Options
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
6 Great Templates for Customer Onboarding Emails
Customer Service
6 Great Templates for Customer Onboarding Emails
How to Create and Organize a Knowledge Base
Customer Service
How to Create and Organize a Knowledge Base
How To Create an Excellent Customer Engagement Strategy
Customer Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Customer Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Customer Service
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
Customer Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Customer Service
8 Free Customer Satisfaction Survey Templates
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Growth & Culture

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The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Inside Help Scout

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Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
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