Photo: Megan Kopalasingam

Blog Author

Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of Help Scout you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

Posts by Megan

What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Inside Help Scout
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Inside Help Scout
Quarterly Release Notes: AI, Shopify, Instagram, and More
Bring Instagram Conversations Into Help Scout
Inside Help Scout
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Inside Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Inside Help Scout
Introducing AI Assist for Better, Faster Responses
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Inside Help Scout
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Inside Help Scout
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Want to Reduce Support Volume? Follow These 5 Steps
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
Spikeball is a Help Scout User for Life: Here's Why
Inside Help Scout
Spikeball is a Help Scout User for Life: Here's Why
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Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
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Leveraging Transferable Skills for a Career Change
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Leveraging Transferable Skills for a Career Change
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