Photo: Megan Kopalasingam

Blog Author

Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of Help Scout you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

Posts by Megan

What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Inside Help Scout
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Inside Help Scout
Quarterly Release Notes: AI, Shopify, Instagram, and More
Bring Instagram Conversations Into Help Scout
Inside Help Scout
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Inside Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Inside Help Scout
Introducing AI Assist for Better, Faster Responses
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Inside Help Scout
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Inside Help Scout
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Want to Reduce Support Volume? Follow These 5 Steps
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
Spikeball is a Help Scout User for Life: Here's Why
Inside Help Scout
Spikeball is a Help Scout User for Life: Here's Why
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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Customer Service

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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
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