Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Mathew

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The Supportive: A Series for Service Professionals
Customer Service
The Supportive: A Series for Service Professionals
How to Hire for Customer Service: A Step-by-Step Guide
Customer Service
How to Hire for Customer Service: A Step-by-Step Guide
Knowledge Base Maintenance: A Practical Framework
Customer Service
Knowledge Base Maintenance: A Practical Framework
It's Groundhog Day in the Queue, Again
Customer Service
It's Groundhog Day in the Queue, Again
AI and the Race for the Light
Customer Service
AI and the Race for the Light
Smile, You’re in an AI Photo
Customer Service
Smile, You’re in an AI Photo
Between Two Borgs
Customer Service
Between Two Borgs
Catch Me if You Can
The Supportive
Catch Me if You Can
8 Ways for Support Teams to Use the Time That AI Saves
Customer Service
8 Ways for Support Teams to Use the Time That AI Saves
First Impressions Last
Customer Service
First Impressions Last
The AI-Enhanced Support Team of the Future
Customer Service
The AI-Enhanced Support Team of the Future
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Creating Champions: A Guide to Effective Customer Advocacy
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Customer Stories
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Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
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