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Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

Posts by Mathew

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The Supportive: A Series for Service Professionals
Customer Service
The Supportive: A Series for Service Professionals
How to Hire for Customer Service: A Step-by-Step Guide
Customer Service
How to Hire for Customer Service: A Step-by-Step Guide
Companion Planting for Diversity in Support
Customer Service
Companion Planting for Diversity in Support
Formatting Tips to Improve Your Knowledge Base Articles
Customer Service
Formatting Tips to Improve Your Knowledge Base Articles
How Do You Manage Support During Federal Holidays?
Customer Service
How Do You Manage Support During Federal Holidays?
Knowledge Base Maintenance: A Practical Framework
Customer Service
Knowledge Base Maintenance: A Practical Framework
It's Groundhog Day in the Queue, Again
Customer Service
It's Groundhog Day in the Queue, Again
AI and the Race for the Light
Customer Service
AI and the Race for the Light
Smile, You’re in an AI Photo
Customer Service
Smile, You’re in an AI Photo
Between Two Borgs
Customer Service
Between Two Borgs
Catch Me if You Can
The Supportive
Catch Me if You Can
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