Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

How Do You Manage Support During Federal Holidays?
Customer Service
How Do You Manage Support During Federal Holidays?
Knowledge Base Maintenance: A Practical Framework
Customer Service
Knowledge Base Maintenance: A Practical Framework
It's Groundhog Day in the Queue, Again
Customer Service
It's Groundhog Day in the Queue, Again
AI and the Race for the Light
Customer Service
AI and the Race for the Light
Smile, You’re in an AI Photo
Customer Service
Smile, You’re in an AI Photo
Between Two Borgs
Customer Service
Between Two Borgs
Catch Me if You Can
The Supportive
Catch Me if You Can
8 Ways for Support Teams to Use the Time That AI Saves
Customer Service
8 Ways for Support Teams to Use the Time That AI Saves
First Impressions Last
Customer Service
First Impressions Last
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