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Maryna Paryvai

Maryna is a results-driven CX executive passionate about efficient processes and human-centric customer support. With a track record of scaling ecommerce support operations, she firmly believes that exceptional customer experiences lie at the heart of every successful business.

Posts by Maryna

AI Customer Support Software: The 9 Best Tools for 2025
Customer Service
AI Customer Support Software: The 9 Best Tools for 2025
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Customer Service
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)

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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
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Help Scout Announces Partnership with TD SYNNEX
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Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Customer Service

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How to Build and Maintain an AI Knowledge Base
Scaling Service
How to Build and Maintain an AI Knowledge Base
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
It's Groundhog Day in the Queue, Again
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It's Groundhog Day in the Queue, Again
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