Photo: Leslie O'Flahavan

Blog Author

Leslie O'Flahavan

Leslie helps customer care organizations write better email, chat, social media and SMS. Connect with her on Twitter or through her website.

Posts by Leslie

Why Analytical Reading Is a Must-Have Skill
Customer Service
Why Analytical Reading Is a Must-Have Skill
How to Hire for Chat and Email Writing Skills
Customer Service
How to Hire for Chat and Email Writing Skills

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