Blog Author

Leor Manelis

Leor is an alum of SnapEngage, a real-time communication platform connecting businesses with their customers and prospects. You can find him on LinkedIn.

Posts by Leor

Empower Your Customers With Self-Service, Chat and Help Desk Support

Customer Service

Empower Your Customers With Self-Service, Chat and Help Desk Support

Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

It's Groundhog Day in the Queue, Again

It's Groundhog Day in the Queue, Again

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

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