Blog Author

Larry Barker

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content, a niche content marketing company that helps CX brands attract and retain customers.

Posts by Larry

Unlocking Insights: How to Analyze Customer Feedback Effectively

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

7 Ways Companies Use AI for Customer Service

Customer Service

7 Ways Companies Use AI for Customer Service

Crafting an Effective Customer Service Cover Letter: Examples and Tips

Customer Service

Crafting an Effective Customer Service Cover Letter: Examples and Tips

Discover the latest in...

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Customer Service

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

Knowledge Base Maintenance: A Practical Framework

Scaling Service

Knowledge Base Maintenance: A Practical Framework

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

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