Photo: Larry Barker

Blog Author

Larry Barker

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content, a niche content marketing company that helps CX brands attract and retain customers.

Posts by Larry

Unlocking Insights: How to Analyze Customer Feedback Effectively
Growth & Culture
Unlocking Insights: How to Analyze Customer Feedback Effectively
7 Ways Companies Use AI for Customer Service
Customer Service
7 Ways Companies Use AI for Customer Service
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Customer Service
Crafting an Effective Customer Service Cover Letter: Examples and Tips

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How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Customer Stories
Boomeranging Back to Help Scout
Streamlining Spring MVC with Per-Module Connection Pools
Engineering
Streamlining Spring MVC with Per-Module Connection Pools
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
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Customer Service

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Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
Tips & Templates
Formatting Tips to Improve Your Knowledge Base Articles
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
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