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Blog Author

Kristi Thompson

Kristi is on the customers team at Help Scout and enjoys shaping company culture through projects such as Whole Company Support. She loves to travel and visit coffee shops while working remotely.

Posts by Kristi

Help Scout Using Help Scout: Tags and Custom Fields
Inside Help Scout
Help Scout Using Help Scout: Tags and Custom Fields
Help Scout Using Help Scout: Saved Replies
Inside Help Scout
Help Scout Using Help Scout: Saved Replies
7 Tips for Becoming a SaaS Support Professional
Customer Service
7 Tips for Becoming a SaaS Support Professional
Inside Help Scout: How We Implement Whole Company Support
Inside Help Scout
Inside Help Scout: How We Implement Whole Company Support
How to Communicate Ideas Effectively
Growth & Culture
How to Communicate Ideas Effectively

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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Customer Service

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Live Event
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
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