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Blog Author

Kristi Thompson

Kristi is on the customers team at Help Scout and enjoys shaping company culture through projects such as Whole Company Support. She loves to travel and visit coffee shops while working remotely.

Posts by Kristi

Help Scout Using Help Scout: Tags and Custom Fields
Inside Help Scout
Help Scout Using Help Scout: Tags and Custom Fields
Help Scout Using Help Scout: Saved Replies
Inside Help Scout
Help Scout Using Help Scout: Saved Replies
7 Tips for Becoming a SaaS Support Professional
Customer Service
7 Tips for Becoming a SaaS Support Professional
Inside Help Scout: How We Implement Whole Company Support
Inside Help Scout
Inside Help Scout: How We Implement Whole Company Support
How to Communicate Ideas Effectively
Growth & Culture
How to Communicate Ideas Effectively

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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Inside Help Scout

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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