Blog Author

Kimberly Bringas

Kimberly is the HR & Culture Enthusiast at Olark. When she’s not busy putting the Human back in HR, you can find her practicing with her salsa team, exploring a new food place in Denver, or hiking on a mountain. Connect with her on LinkedIn.

Posts by Kimberly

How to Handle Conflict on Remote Teams

Growth & Culture

How to Handle Conflict on Remote Teams

Conflict resolution is an important skill, especially on remote teams when in-person context isn’t possible.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

AI and the Race for the Light

AI and the Race for the Light

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