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Blog Author

Kiera Abbamonte

Kiera is a a content writer who works with SaaS and ecommerce companies. Located in Boston, MA, she loves cinnamon coffee and a good baseball game. Catch up with her on Twitter or KieraAbbamonte.com

Posts by Kiera

The Role of Customer Stickiness in Building Enduring Loyalty
Growth & Culture
The Role of Customer Stickiness in Building Enduring Loyalty
8 Key SaaS Customer Success Metrics & How to Measure Them
Growth & Culture
8 Key SaaS Customer Success Metrics & How to Measure Them
10 Techniques for Collecting Voice of the Customer Data
Growth & Culture
10 Techniques for Collecting Voice of the Customer Data
Customer Satisfaction Surveys: A Comprehensive Guide
Growth & Culture
Customer Satisfaction Surveys: A Comprehensive Guide

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