Photo: Kiera Abbamonte

Blog Author

Kiera Abbamonte

Kiera is a a content writer who works with SaaS and ecommerce companies. Located in Boston, MA, she loves cinnamon coffee and a good baseball game. Catch up with her on Twitter or KieraAbbamonte.com

Posts by Kiera

The Role of Customer Stickiness in Building Enduring Loyalty
Growth & Culture
The Role of Customer Stickiness in Building Enduring Loyalty
8 Key SaaS Customer Success Metrics & How to Measure Them
Growth & Culture
8 Key SaaS Customer Success Metrics & How to Measure Them
10 Techniques for Collecting Voice of the Customer Data
Growth & Culture
10 Techniques for Collecting Voice of the Customer Data
Customer Satisfaction Surveys: A Comprehensive Guide
Growth & Culture
Customer Satisfaction Surveys: A Comprehensive Guide

Discover the latest in...

Growth & Culture

View All Posts
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
View All Posts

Inside Help Scout

View All Posts
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
View All Posts

Customer Service

View All Posts
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo