Blog Author

Kate Andrews

Kate is co-founder of Loco2, an online search and booking engine for train travel in the UK and Europe. She has a passion for overland travel, and she started Loco2 after returning from a flight-free adventure around the world.

Posts by Kate

9 Tips for Delivering Time-Sensitive Customer Service Fast

Customer Service

9 Tips for Delivering Time-Sensitive Customer Service Fast

Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

AI and the Race for the Light

AI and the Race for the Light

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