Blog Author

Kaleigh Moore

Kaleigh Moore is a freelance writer for e-commerce platforms and the software that integrates with them.

Posts by Kaleigh

What Is Customer Retention + 16 Proven Retention Strategies

Growth & Culture

What Is Customer Retention + 16 Proven Retention Strategies

7 Best Practices for Effective Ecommerce Customer Service

Growth & Culture

7 Best Practices for Effective Ecommerce Customer Service

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Discover the latest in...

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

What's The Best Free Live Chat Software? 8 Top Options

Software & Systems

What's The Best Free Live Chat Software? 8 Top Options

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo